Site Supervisor bei TechOp Solutions

TechOp Solutions is seeking a Site Supervisor with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. The site Supervisor ensures compliance with the contact center, supervises daily operations, maintains safety, quality standards, and coordinates with Government representatives. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. 

Responsibilities:

• Participate in efforts to improve overall performance   

• Oversee all personnel and ensure adherence to contract requirements. 

• Plans schedules, analyzes workload . 

• Provide supervision to prevent inefficiencies and ensure quality performance   

• Manage timecards, reports, OSHA safety compliance, and recordkeeping  

• Ensure deliverables are accurate, timely, and compliant   

• Other duties, as assigned

Requirements

• Minimum 2 years supervisory experience in a customer service environment  

• Proficient in ordering process CRMS

• Proficient in communication (oral and written), analytical thinking, and customer service 

• Minimum of a high school diploma, or equivalent ( AAS degree preferred)
• Experience in a medical office environment ( preferred)

• Proficient in the use of Microsoft Office applications 

• Must be able to type pass a typing test 

• Must be able to obtain and maintain government agency suitability requirements as a condition of employment

Benefits

The pay range for this role reflects a variety of factors that are considered when making compensation decisions, including but not limited to: job location, relevant skills and experience, education and certifications, contract-specific requirements, and organizational needs. Final compensation will be determined based on the facts and circumstances of each individual case, and it is not typical for hires to be made at or near the top of the range. A reasonable estimate of the current range for this position is $22.74 – $28.24 hourly. This position is covered under the Service Contract Act (SCA) and includes health and welfare benefits in addition to any applicable vacation and holiday leave as required by the contract

(The application deadline is October 1. This date is tentative and may change with short or no notice.)

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