Recreation Assistant, Guest Services bei None

What You Will be Doing:

These responsibilities outline the principal functions of the position and serve as a guiding vision for the role's impact and contribution

Responsible for all customer related interactions in the facility, for example:

• Answering the phone and greeting visitors upon arrival,
• Answering questions and providing program information, and  
• Processing registrations, facility bookings and retail sales transactions (payments) via cash, ActiveNet (system) and Point of Sale (POS) system.

Responsible for daily administration of the front office, for example:

• Filing and administrative duties such as daily reports and mail,
• Preparing and ensuring completion of appropriate forms for programs,
• Organizing program equipment for instructors and program staff, and
• Updating staff manuals, plans and leisure guide information as required.
• Monitor class registration levels and provide information to recreation staff.
• Monitor the facility and report problems and unusual occurrences to management.
• Act as a back up to maintenance staff to set up and clean rooms, equipment and supplies for programs as required.
• Perform other related duties as required.

About You:

Qualifications:

• Grade 12 Diploma.
• Demonstrated experience working in a recreation, retail or tourism field.
• Experience in retail operations management with comprehensive knowledge of Point of Sale (POS) computer systems.
• Well developed customer service and communication skills.
• The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision.
• Availability to work flexible hours (ie. Working shifts for a 7 day operation, overtime etc.).
• Ability to meet the physical requirements of the job.

Skills:

Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software. Experience with ActiveNet would be considered an asset.

Other Requirements:

• A demonstrated commitment to enhancing a safety culture.
• Current First Aid and CPR certificates.
• Proven completion of Ministry of Labour Worker Health and Safety Awareness training. 
• A valid Ontario driver’s licence, Class “G", with a clean driving record.

Other Job Details:

• Pay Rate: $22.50
• Employee Group: Non-Union
• Department: CRCS – Aquatics
• Position Type: Permanent, Part-Time 
• Work Mode: In person
• Work Location: Kiwanis Centre
• Hours of Work: Varied, Saturday 1pm – 7:45pm / Sunday 1pm – 8:15pm
• Number of Openings: 2
• Job ID: 2025-165
• Posted Date: August 27, 2025