- Junior
- Bureau à St. Catharines
What You Will be Doing:
These responsibilities outline the principal functions of the position and serve as a guiding vision for the role's impact and contribution
Responsible for all customer related interactions in the facility, for example:
- Answering the phone and greeting visitors upon arrival,
- Answering questions and providing program information, and
- Processing registrations, facility bookings and retail sales transactions (payments) via cash, ActiveNet (system) and Point of Sale (POS) system.
Responsible for daily administration of the front office, for example:
- Filing and administrative duties such as daily reports and mail,
- Preparing and ensuring completion of appropriate forms for programs,
- Organizing program equipment for instructors and program staff, and
- Updating staff manuals, plans and leisure guide information as required.
- Monitor class registration levels and provide information to recreation staff.
- Monitor the facility and report problems and unusual occurrences to management.
- Act as a back up to maintenance staff to set up and clean rooms, equipment and supplies for programs as required.
- Perform other related duties as required.
About You:
Qualifications:
- Grade 12 Diploma.
- Demonstrated experience working in a recreation, retail or tourism field.
- Experience in retail operations management with comprehensive knowledge of Point of Sale (POS) computer systems.
- Well developed customer service and communication skills.
- The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision.
- Availability to work flexible hours (ie. Working shifts for a 7 day operation, overtime etc.).
- Ability to meet the physical requirements of the job.
Skills:
Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software. Experience with ActiveNet would be considered an asset.
Other Requirements:
- A demonstrated commitment to enhancing a safety culture.
- Current First Aid and CPR certificates.
- Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
- A valid Ontario driver’s licence, Class “G", with a clean driving record.
Other Job Details:
- Pay Rate: $22.50
- Employee Group: Non-Union
- Department: CRCS – Aquatics
- Position Type: Permanent, Part-Time
- Work Mode: In person
- Work Location: Kiwanis Centre
- Hours of Work: Varied, Saturday 1pm – 7:45pm / Sunday 1pm – 8:15pm
- Number of Openings: 2
- Job ID: 2025-165
- Posted Date: August 27, 2025
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