Technical Support & Account Manager bei KOOKS CUSTOM HEADERS INC
KOOKS CUSTOM HEADERS INC · Statesville, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Statesville
Description
Technical Support & RMA Management
- Respond to customer inquiries regarding technical, product fitment, and installation issues.
- Provide knowledgeable and timely solutions to both end users and dealer accounts.
- Track, review, and follow up on RMA (Return Merchandise Authorization) cases to ensure efficient resolution.
- Document common technical/fitment issues and feedback to internal teams for continuous product improvement.
Account Management & Customer Success
- Serve as the primary point of contact for assigned accounts.
- Build and maintain strong, long-term relationships with distributors, dealers, and retail customers.
- Regularly reach out to accounts to check on needs, ensure satisfaction, and identify sales opportunities.
- Collaborate with sales and operations teams to ensure orders and requests are fulfilled accurately and on time.
Cross-Team Collaboration
- Work closely with the sales, production, and engineering teams to resolve customer issues.
- Provide feedback from customer interactions to help improve product development and customer experience.
- Support trade shows, events, or customer visits as needed.
Requirements
- Strong technical knowledge of automotive performance parts (headers, exhaust systems, or related).
- Prior experience in customer support, account management, or technical sales preferred.
- Excellent communication and relationship-building skills.
- Ability to troubleshoot product fitment issues and provide solutions clearly.
- Highly organized with strong follow-up and documentation skills.
- Proficiency with CRM systems, email, excel, and Microsoft Office (or equivalent).