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Technical Support & Account Manager bei KOOKS CUSTOM HEADERS INC

KOOKS CUSTOM HEADERS INC · Statesville, Vereinigte Staaten Von Amerika · Onsite

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Description

 Technical Support & RMA Management

  • Respond to customer inquiries regarding technical, product fitment, and installation issues.
  • Provide knowledgeable and timely solutions to both end users and dealer accounts.
  • Track, review, and follow up on RMA (Return Merchandise Authorization) cases to ensure efficient resolution.
  • Document common technical/fitment issues and feedback to internal teams for continuous product improvement.

Account Management & Customer Success

  • Serve as the primary point of contact for assigned accounts.
  • Build and maintain strong, long-term relationships with distributors, dealers, and retail customers.
  • Regularly reach out to accounts to check on needs, ensure satisfaction, and identify sales opportunities.
  • Collaborate with sales and operations teams to ensure orders and requests are fulfilled accurately and on time.

Cross-Team Collaboration

  • Work closely with the sales, production, and engineering teams to resolve customer issues.
  • Provide feedback from customer interactions to help improve product development and customer experience.
  • Support trade shows, events, or customer visits as needed.

Requirements

  

  • Strong technical knowledge of automotive performance parts (headers, exhaust systems, or related).
  • Prior experience in customer support, account management, or technical sales preferred.
  • Excellent communication and relationship-building skills.
  • Ability to troubleshoot product fitment issues and provide solutions clearly.
  • Highly organized with strong follow-up and documentation skills.
  • Proficiency with CRM systems, email, excel, and Microsoft Office (or equivalent).
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