Customer Account Coordinator bei Travelpro Products, Inc.

Description

What We’re Looking For

Travelpro is seeking a Customer Account Coordinator to join our Customer Services Team. This is an excellent opportunity for someone with prior customer service or administrative experience who wants to develop their skills in order processing, customer management and account support.

What You’ll Do

In this role you will support order management and account coordination to help keep our customers satisfied and our operations running smoothly. You will also:

Order Processing & Tracking:

• Accurately enter and process customer orders, ensuring compliance with account guidelines and shipping windows.
• Monitor order status and proactively communicate updates to customers and internal teams.

Account Support:

• Coordinate shipment routing and logistics details with customers’ transportation teams or systems.
• Stay current on account requirements, vendor compliance updates, and shipping policies to help avoid chargebacks.

Cross-Functional Collaboration:

• Work closely with Sales, Inventory, and Accounting to resolve questions or issues related to orders, inventory availability, and invoicing.

Reporting & Administration:

• Run standard shipment status and compliance reports.
• Help maintain accurate records and documentation.

Other Duties:

• Support the Customer Service team as needed to meet department goals and ensure excellent customer experiences.

What You’ll Need

In this role you’ll need to be detail-oriented, organized, and comfortable working in a collaborative and fast paced environment with colleagues across departments. We’re looking for:

• High school diploma or equivalent required.
• Some college coursework is a plus but not required.
• 2+ years of experience in customer service, order management, or administrative support.
• Comfortable using Microsoft Excel for basic spreadsheets (sorting data, running simple reports, updating order information).
• Proficiency with other Microsoft Office applications (Word, Outlook).
• Strong time management and organizational skills.
• Clear written and verbal communication abilities.
• Attention to detail and a proactive approach to solving problems.

Work Style

• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to work flexible hours if needed to meet customer deadlines.

Physical/Working Requirements

• Primarily works in Office environment, may include noise, dust etc.
• While performing duties on the job, the associate is regularly required to stand, walk and use hands
• Primarily works in office, incumbent should be able to lift 35lbs, flexible hours will be required

Mental Requirements

Solid leadership skills, sound judgement and effective organizational administrative skills

What We Offer

Inspiring Company Culture – Help one another, never stop improving, lead by example, own your work, and have fun together.

Rest & Relaxation – Paid Time Off, company-paid holidays and some flexible work schedules

Comprehensive Health Benefits - Medical, Dental, Vision, Health Savings Accounts, and Wellness Programs

Preparing for your Future - 401K company match

Employee Resource Groups – Employee-led social committee to promote employee wellbeing and cross-functional collaboration along with community awareness, impact, and support of a culture where everyone belongs.

About Travelpro

At the heart of Travelpro® is a man who knew more about travel than most. As a commercial airline pilot, Bob Plath crisscrossed the globe a thousand times, always with suitcase in tow. He saw what happened to luggage over time and the toll in took on the traveler hauling it. Bob thought there had to be a better way. Dedication is at the heart of our success. At Travelpro®, we believe that a company is only as good as its people, and when associates are treated as the greatest asset, the worth of the company is magnified. We demonstrate this by fostering individual achievement, recognizing contributions, and rewarding excellence. With customers as our focus and people as our priority, even the sky is no limit.
Travelpro is drug-free workplace, and an equal opportunity employer committed to diversifying its workforce. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.