Assistant Hotel Manager - Summit Hotel bei Big Sky Resort

The Assistant Hotel Manager is your opportunity to join a great hospitality team. You will assist the General Manager with all day-to-day hotel operations. You will be responsible for leading the team on General Manager off-days, and helping create a culture of care, respect, integrity and trust. This includes supporting the Lodging Management Team and working with all Resort departments to ensure a consistent and positive experience for all guests and employees.

• Assist Summit Hotel General Manager with all hotel responsibilities and projects.
• Work as Manager on Duty and a leader of the Summit Hotel team.
• Oversee and support all Hotel Operations in conjunction with the General Manager.
• Help define and create a culture which highlights care, respect, integrity and trust within the Summit team and for our guests.
• Assist with managing labor hours and hotel expenses.
• Listen to and manage guest complaints and oversee service recovery and resolution.
• Track TMES, NPS, and BSA scores and communicate with Management Team to meet goals.
• Communicate all policies, procedures and service standards to staff and ensure compliance.
• Walk and inspect hotel public areas and guest rooms to ensure high standards are met.
• Assist with guest recovery.
• Create strong communication lines between staff, guests, and management.
• Assist in recruiting, interviewing, hiring and training front line staff.
• Continue to develop training materials and programs for all hotel departments and the Lodging Department.
• Responsible for supporting pre-season and ongoing training sessions.
• Communicate frequently with lodging managers to set, assess, and discuss goals and complete operational planning.
• Approve schedules weekly with the General Manager and ensure all time entries are accurate in the payroll system for Summit Hotel departments.
• Mentor, coach, and counsel staff as needed.
• Work shifts as needed.
• Monitors the personal appearance of staff members and enforces the Big Sky Employee Handbook polices and guidelines.
• Ensures that the work environment is safe for employees and that employees have access to all safety materials and personal protective equipment required for job completion.
• Required to know the fire safety and evacuation procedures and incorporate these procedures into staff training.
• Abide by and uphold Big Sky Resort and Boyne Resorts policies.

• Relevant degree and/or experience required. 
• Previous leadership role/management and hospitality experience preferred. 
• Knowledge of Microsoft Office, Outlook and Excel required. Previous knowledge of Springer Miller Systems (SMS) is helpful.  
• Ability to learn various systems and programs including Springer Miller Systems and Alice. 
• Must have valid driver’s license and be able to drive a company vehicle from time to time. 
• Excellent leadership and interpersonal skills are required.   
• Possess strong written and verbal communication skills, organization, detail oriented, sense of urgency, critical thinking and problem solving skills. 
• Candidate must maintain a drive for excellence and consistent strong performance. 
• Must have the ability to handle multiple tasks at once and adapt to changing situations and environments.  
• Seasonal interviewing, hiring and terminations required in a seasonal resort environment. 

Be a part of our full-time year round team and enjoy these great benefits!   

• Free Ski Pass for you, your spouse and dependents  
• FREE Golf Pass for you, your spouse and dependents  
• Free Scenic Lift Pass for you, your spouse and dependents   
• FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents   
• Steep Lodging discounts for accommodation for friends and family (blackout dates apply)   
• 25% off Food discount at all outlets with charging privileges  
• 20%-30% off Retail discount at all outlets with charging privileges, gear and sponsor discounts   
• Eligibility for affordable employee housing, a short walk or free bus ride away from work    
• 401k and Health benefits for you and your family