Customer Care Technician bei Intellectual Technology, Inc.
Intellectual Technology, Inc. · Fort Wayne, Vereinigte Staaten Von Amerika · Remote
- Professional
Be the Voice That Helps Keep Things Moving.
At Intellectual Technology, Inc. (ITI), we're reshaping how motor vehicle agencies serve the public—faster, smarter, and more securely. As a Customer Care Specialist (CCT), you’ll be on the front lines helping our customers solve problems, stay informed, and keep our innovative solutions running smoothly.
Our core values—Integrity, Trust, Innovation, and Care—guide everything we do, and we’re looking for team players who share that mindset.
Why Join Our Team?
💰 Starting Pay: $17/hr
🌐 Bilingual (English/Spanish)? Add $2/hr!
💵 Monthly Incentive Bonus on top of your base rate
👩⚕️ Outstanding Benefits including FREE clinic visits, labs, low-cost health coverage, dental, vision, life, disability & 401(k)
🎯 Career Growth – CCT training is a strong stepping stone into future roles at ITI
🕘 Flexible scheduling – choose from multiple shift options
What You’ll Do
As a Customer Care Specialist, you’ll:
Provide top-notch service to customers over the phone and via virtual tools
Remotely troubleshoot hardware/software issues on our self-service terminals
Answer questions and walk customers through ITI's services and materials
Escalate complex issues appropriately and professionally
Coordinate technician dispatch when needed
Maintain accurate records and protect customer privacy
What Makes You a Great Fit
A positive, customer-first attitude and clear communication skills
Comfort using virtual tools and navigating multiple systems
Ability to multitask in a fast-paced, team-oriented environment
Problem-solving mindset with a desire to help others
High School diploma or GED required; Associate's degree or relevant experience a plus
1–3 years of experience in a customer support or helpdesk role
Proficient in Microsoft Office (Word, Excel, Outlook)
We’re Expanding – Join a Team That’s Going Places
IF you’re looking for a stable path toward advancement, ITI offers more than just a job—it offers a future. If you're friendly, tech-savvy, and motivated to make a difference, we want to hear from you.
