CSR II bei Veseris

Description

Customer Service Representative II for Veseris

Veseris delivers the products, training, and expertise to help customers drive business growth into — and across — a wide range of service areas. Our people work directly with suppliers across North America to offer stand-up support and helpful advice.

We are currently seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, helping to resolve issues, answer questions, and ensure a positive experience with our company. You will play a key role in building customer trust and supporting cross-functional collaboration to deliver outstanding service.

Key Responsibilities:

• Work with customers who are coming into the Veseris Pro Center to answer questions and recommend products 
• Keep store clean, organized, and stocked with appropriate products 
• Prepare orders in the warehouse for delivery and customer pick up 
• Unload weekly shipment of products into the warehouse 
• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Troubleshoot customer issues and escalate complex cases to the appropriate department as needed
• Collaborate with internal departments (e.g., Sales, Operations, IT) to resolve customer concerns and improve service delivery
• Stay informed on company products, services, and updates to provide accurate and helpful information
• Proactively identify opportunities to enhance the customer experience and share insights with management

Requirements

Education & Experience:

• High school diploma or GED required
• Minimum of 3 years in a customer service experience required
• Minimum of 1 year of pest control experience preferred
• Bachelor’s degree or equivalent experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Proven ability to thrive in a fast-paced, customer-driven environment
• Proficiency in Microsoft Office and customer relationship management (CRM) software
• Flexibility to work varied shifts, including evenings and weekends if required
• Ability to lift 50 pounds or more 
• Comfortable being in the warehouse to prepare orders 

What We Offer:

• Competitive compensation, comprehensive benefits package, 401k matching, and PTO plan all starting on day one!
• Supportive, team-oriented work environment
• Opportunities for professional development and career growth
• A chance to make a meaningful impact on customer satisfaction and business success

If you're a self-starter who takes pride in delivering exceptional service, we'd love to hear from you. Apply now to become a valued member of our customer success team.