Director of Operations bei Concentric LLC

Description

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Job Summary

The Director of Operations is responsible for establishing and maintaining a high quality of service for our customers. They do this by ensuring technicians have the tools and training necessary to support our customer’s needs. Depending on the size of a region, this position typically has 2 or more direct reports with multiple indirect reports. 

Key Job Responsibilities:

• Teach/Coach Technicians on efficiency, quality workmanship and customer service.
• Build and maintain strong relationships with customers.
• Hire, lead and retain service technician, operational, and customer service staff including but not limited to, training, performance evaluation, coach, develop, provide feedback for improvement and praise.
• Training, Monitoring and implementation of process changes to ensure full compliance with company expectations.
• Ensure expectations are clearly defined and communicated with all direct and indirect reports to ensure work standards are being met.
• Ensure expectations are clearly defined and communicated to ensure work environments are well maintained and safe.
• Assist/Facilitate inventory management, as needed.
• May travel frequently to job sites and/or branches within assigned service area(s) to assist with projects as needed.
• Be a leader and role model of the company’s Core values. 
• Encourages trust, teamwork and collaboration between cross-functional departments.
• Plan, Communicate, and Manage expectations, Key Performance Indicators (KPI’s) and goals. Monitor progress and make necessary adjustments for improvement as needed. 
• Conduct performance evaluations that are timely and provide constructive feedback.
• Other duties as assigned.

Key Performance Indicators:

• Comply with all company policies and procedures. Included, but not limited to the following: Warranty, Safety, Environmental, OSHA, DOT, and Hazmat policies.
• Take ownership of all company assets. Including, but not limited to the following: Vehicles, Inventory, Tools, Furniture, and Equipment.
• Ensure all Service Orders, PM Worksheets, Timecards, Expense Reports and any documents required are accurate and submitted in a timely manner.
• A scorecard that may reflect team performance in areas such as technician efficiency, technician utilization, inventory count completion, inventory variance, control of Work In Process (WIP), profitability, service order proficiency, customer satisfaction, and resolution.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information. 
• Other KPIs prescribed by leadership or direct supervisor. 

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities and overtime potential!
• Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage.
• 401K with match
• 8 paid holidays
• Full-time Employees receive 128 Hours of PTO Annually
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Requirements

• High School or GED Diploma required. Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience. 
• Proficiency in Microsoft Office including Excel, Word and PowerPoint.
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Must have attention to detail with an eye for accuracy.
• Capable of identifying and completing critical tasks independently with a sense of urgency.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up 25 pounds. While performing the duties of this job, the employee may be required to wear approved Personal Protective Equipment (PPE) and must maintain a high level of self-awareness about their surroundings. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in customer facility locations, office environments, hotel meeting space, and home office. The noise level in the work environment is moderate to heavy requiring hearing protection (customer locations).

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

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