Service Drive Manager bei Swickard Auto Group
Swickard Auto Group · Seattle, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Seattle
Description
The Service Drive Manager is responsible for overseeing the effective operations of the service drive, ensuring customer satisfaction and maximizing profitability. This role involves managing a team of service advisors, handling customer inquiries, scheduling appointments, and ensuring timely vehicle repairs and maintenance.
Responsibilities
- Customer Service: Greet and welcome customers, addressing their inquiries and concerns in a professional and courteous manner.
- Team Management: Recruit, train, and supervise a team of service advisors, ensuring their performance meets company standards.
- Scheduling: Manage the appointment scheduling process, optimizing workflow and maximizing shop capacity.
- Communication: Maintain effective communication with technicians, customers, and management, providing updates and resolving issues promptly.
- Inventory Management: Ensure adequate inventory levels of parts and supplies to support service operations.
- Quality Control: Monitor the quality of service provided, ensuring that repairs are completed accurately and on time.
- Financial Performance: Track and analyze key performance indicators (KPIs) to assess the financial health of the service department.
- Other duties as assigned
Qualifications
- Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Experience: Minimum of 2 years of experience in automotive service management or a related field.
- Education: High school diploma or equivalent required.
- Certifications: Driver's license.
- Skills:
- Strong customer service skills and ability to build rapport with customers.
- Excellent communication and interpersonal skills.
- Proficiency in automotive service software and systems.
- Strong organizational and time management skills.
- Ability to work under pressure and meet deadlines.
Physical Requirements
- Ability to stand and walk for extended periods of time.
- Ability to lift and carry heavy objects.
- Ability to bend, kneel, and crouch.
- Ability to work in a noisy and sometimes dirty environment.
- Ability to use a computer for extended periods of time.
Benefits of Working at Swickard:
- Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Ongoing training and support
- Opportunities for continued personal and professional growth.
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive benefits package:
- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO
About Us
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and service.
- We are a team. Everyone plays a role in our success.
- Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
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