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Service Drive Manager na Swickard Auto Group

Swickard Auto Group · Seattle, Estados Unidos Da América · Onsite

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Description

The Service Drive Manager is responsible for overseeing the effective operations of the service drive, ensuring customer satisfaction and maximizing profitability. This role involves managing a team of service advisors, handling customer inquiries, scheduling appointments, and ensuring timely vehicle repairs and maintenance.

Responsibilities

  • Customer Service: Greet and welcome customers, addressing their inquiries and concerns in a professional and courteous manner.
  • Team Management: Recruit, train, and supervise a team of service advisors, ensuring their performance meets company standards.
  • Scheduling: Manage the appointment scheduling process, optimizing workflow and maximizing shop capacity.
  • Communication: Maintain effective communication with technicians, customers, and management, providing updates and resolving issues promptly.
  • Inventory Management: Ensure adequate inventory levels of parts and supplies to support service operations.
  • Quality Control: Monitor the quality of service provided, ensuring that repairs are completed accurately and on time.
  • Financial Performance: Track and analyze key performance indicators (KPIs) to assess the financial health of the service department.
  • Other duties as assigned

Qualifications

  • Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
  • Experience: Minimum of 2 years of experience in automotive service management or a related field.
  • Education: High school diploma or equivalent required.
  • Certifications: Driver's license.
  • Skills:
  • Strong customer service skills and ability to build rapport with customers.
  • Excellent communication and interpersonal skills.
  • Proficiency in automotive service software and systems.
  • Strong organizational and time management skills.
  • Ability to work under pressure and meet deadlines.

Physical Requirements

  • Ability to stand and walk for extended periods of time.
  • Ability to lift and carry heavy objects.
  • Ability to bend, kneel, and crouch.
  • Ability to work in a noisy and sometimes dirty environment.
  • Ability to use a computer for extended periods of time.

Benefits of Working at Swickard:

  • Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
  • Ongoing training and support
  • Opportunities for continued personal and professional growth.
  • We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive benefits package:

  • Insurance: medical, dental, vision, life and pet insurance
  • Optional disability coverage
  • 401k plan
  • Paid Holidays
  • PTO

About Us

  • We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
  • We’re a hospitality company that happens to sell cars, parts, and service.
  • We are a team. Everyone plays a role in our success.
  • Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
  • Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
  • We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.

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