WOW Experience Representative bei GSM Services
GSM Services · Gastonia, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Gastonia
At GSM Services, we believe in creating a positive experience for both our customers and our team. We’re looking for a motivated Customer Service & Administrative Support Representative to join our growing team. If you enjoy helping others, staying organized, and working in a fast-paced environment, we want to meet you!
Hours are: Monday - Friday 8:00 am - 5:00 pm - an occasional on-call for weekends and holidays
What You’ll Do
- Answer and direct incoming calls with professionalism and courtesy
- Make outbound follow-up calls for service and sales as needed
- Schedule service and sales appointments
- Take and relay accurate phone messages
- Provide information and support to customers and coworkers
- Handle customer queries with care and efficiency
- Offer general administrative and clerical support
- Prepare correspondence and documentation
- Conduct 3-Month Happy Calls and residential service confirmation calls
- Confirm appointments across all divisions
- Assist in on-call, after-hours, and holiday rotation coverage
What We’re Looking For
- Experience: 1+ years of customer service experience
- Skills & Abilities:
- Strong verbal and written communication skills
- Excellent interpersonal skills with a helpful, team-oriented mindset
- Good computer skills with knowledge of MS Word, Excel, and Outlook
- Ability to multi-task in a fast-paced, dynamic environment
- Attention to detail, initiative, reliability, and professionalism
- Requirements:
- Ability to read and write English at a high school level
- Professional personal presentation and stress tolerance
Why Join GSM Services?
- Be part of a trusted company that values quality, teamwork, and customer care
- A supportive work culture where your contribution makes an impact
- Opportunities for growth and development within the company
- The chance to provide Comfort & Peace of Mind to customers and coworkers every day
GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:
https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0
Jetzt bewerben