WOW Experience Representative chez GSM Services

At GSM Services, we believe in creating a positive experience for both our customers and our team. We’re looking for a motivated Customer Service & Administrative Support Representative to join our growing team. If you enjoy helping others, staying organized, and working in a fast-paced environment, we want to meet you!

Hours are: Monday - Friday 8:00 am - 5:00 pm - an occasional on-call for weekends and holidays

What You’ll Do

• Answer and direct incoming calls with professionalism and courtesy
• Make outbound follow-up calls for service and sales as needed
• Schedule service and sales appointments
• Take and relay accurate phone messages
• Provide information and support to customers and coworkers
• Handle customer queries with care and efficiency
• Offer general administrative and clerical support
• Prepare correspondence and documentation
• Conduct 3-Month Happy Calls and residential service confirmation calls
• Confirm appointments across all divisions
• Assist in on-call, after-hours, and holiday rotation coverage

What We’re Looking For

• Experience: 1+ years of customer service experience
• Skills & Abilities:
• • Strong verbal and written communication skills
  • Excellent interpersonal skills with a helpful, team-oriented mindset
  • Good computer skills with knowledge of MS Word, Excel, and Outlook
  • Ability to multi-task in a fast-paced, dynamic environment
  • Attention to detail, initiative, reliability, and professionalism
• Requirements:
• • Ability to read and write English at a high school level
  • Professional personal presentation and stress tolerance

Why Join GSM Services?

• Be part of a trusted company that values quality, teamwork, and customer care
• A supportive work culture where your contribution makes an impact
• Opportunities for growth and development within the company
• The chance to provide Comfort & Peace of Mind to customers and coworkers every day

GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:

https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0