E-Commerce Storefront Analyst bei ITA Group

POSITION DESCRIPTION

The E-commerce Storefront Analyst is responsible for client and participant satisfaction on all aspects of award program operations including E-commerce storefront administration, participant engagement opportunities, invoicing and award fulfillment.  They act as the Award Services subject matter expert for their assigned programs with respect to best practices, systems, and capabilities. This role works collaboratively with program teams to ensure seamless, timely, and high-quality program execution and operation.

POSITION REQUIREMENTS

• Bachelor’s degree preferably in Business Administration, Management Information Systems, Accounting or a related field or equivalent work experience.
• Minimum of one to two years’ work experience in a related field, customer service or retail industry.
• Understanding of Web site administration processes and procedures.
• Ability to analyze custom and system-generated reports to identify results, strengths, and deficiencies with client programs.
• Ability to understand internal and external systems and applications and the ability to relate experiences and past solutions to new situations as well as understanding the flow of processing and the impacts of change.
• Ability to use data analysis techniques to conduct system research and system testing.
• Proficient skill in Microsoft Office Suite, including Outlook, Word, Excel and Access. Ability to quickly adopt other products.
• Ability to understand accounting concepts including reconciling high level financial data, creating calculations to ensure accuracy or validate data outputs, debit/credit and comprehension of program margin inputs/calculations.
• Experience in performing detail-oriented tasks requiring a high degree of accuracy and organization.
• Ability to think analytically and communicate the outcome of that thought process to others in an understandable fashion.
• Effective interpersonal skills with ability to work in a team environment with a high degree of professionalism.
• Strong problem-solving and decision-making skills required.
• Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
• Ability to work the time necessary to complete projects and/or meet deadlines.

ABOUT ITA GROUP

ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients’ employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.