Sr. Technical Services Director bei Buckman
Buckman · Memphis, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Memphis
- Ensure full compliance with applicable regulatory standards (e.g., EPA, FDA, REACH) across all products and geographies
- Monitor regulatory changes and lead proactive adjustments to business practices
- Establish internal audit and inspection readiness programs.
- Serve as primary point of contact for regulatory bodies during audits or inquiries
- Achieve and maintain consistent product quality, minimize deviations, and foster a culture of quality ownership
- Lead implementation and continuous improvement of the Quality Management System.
- Drive root cause investigations and corrective/preventive actions
- Monitor key quality KPIs (e.g., batch failure rate, customer complaints, audit findings)
- Partner with R&D and manufacturing to ensure quality is built into product and process design
- Partner with Plant Managers to implement process safety programs, manage site-specific risk assessments, and achieve compliance with OSHA, EPA, and local regulations
- Deliver best-in-class customer service that improves satisfaction, retention, and loyalty
- Develop feedback loop on customer experience with quality of service and response time
- Use customer feedback to drive process improvements and service enhancements
- Ensure that we have action and ownership with CCAR logs to improve our process and respond accordingly
- Ensure on time and efficient services to support both internal and external customers with Technical services laboratory
- Establish governance routines that link quality, regulatory, and service insights to product lifecycle management
- Lead cross-functional task forces on product quality, regulatory risks, and customer escalations
- Standardize documentation, training, and communication protocols across teams Ensure alignment with corporate strategy and customer commitments
- Effectively manage the product line to ensure delivery of the value proposition and to meet the growth and profitability objectives
- Actively managing the product line by continually assessing profitability, off-take and marketability of products and applications, and recommending rationalization
- Ensuring that obsolete products are removed from the active product list (i.e. effective product rationalization) and that SLOB is actively managed
- Managing the new product introduction process in line with regional and global requirements
- Collaborating with the Commercial team to test and qualify new technology opportunities to support growth and profitability objectives
- Effectively managing standard naming protocols for products and product lines
- Ensure tight integration across Regulatory, Quality, and Customer Service functions to enhance consistency and speed
- Establish governance routines that link quality, regulatory, and service insights to product lifecycle management
- Lead cross-functional task forces on product quality, regulatory risks, and customer escalations
- Standardize documentation, training, and communication protocols across teams
- Ensure alignment with corporate strategy and customer commitments
- Improve efficiency, reduce cost of non-quality, and enhance service delivery consistency
- Implement lean tools and metrics to reduce waste and improve responsiveness
- Benchmark best practices and lead kaizen initiatives across functions
- Drive digital transformation in document control, complaint tracking, and workflow management
- Monitor and reduce repeat customer complaints, regulatory findings, and rework costs
- Bachelor’s degree in Chemistry, Chemical Engineering, Biology, or a related scientific or technical field
- 10+ years of experience in technical services, with a strong background in quality assurance, regulatory compliance, and laboratory operations
- At least 5 years in a leadership or management role overseeing cross-functional technical teams
- Experience working with ISO standards (e.g., ISO 9001, ISO 17025), GMP, or GLP environments
- Proven success managing internal and third-party audits, quality systems, and regulatory inspections
- Experience in product stewardship, customer technical support, or regulatory registration (e.g., REACH, TSCA, FDA, EPA)
- Master’s or PhD in a relevant discipline (e.g., Analytical Chemistry, Regulatory Science, Quality Management)
- Excellent verbal and written communication skills with experience presenting and communicating with high level executives
- Strong computer skills including Microsoft Office, Excel, PowerPoint and Word
- Ability to work in a global, multi-cultural and fast paced environment