Service Administrator bei Associated Solutions

As the Service Administrator, you will assist the Service Department in obtaining goals by performing various administrative functions such as data entry, report generation and management, shop and field quote generation, sales commission processing and Service Department asset management. As the Service Administrator, you will work closely with the Corporate Administration Manager and Field Service Managers to provide information which helps to improve internal department functions.

Hourly wage range: $22 - $25 per hour 

Duties & Responsibilities:

• Generates service history reports for Service Management upon request.
• Enters technician leads into lead database, monitors status of existing leads, and generates lead reports for Service Management.
• Assists Field Service Manager’s in parts research when required and generates quotes for Shop and Field repairs.
• Maintains Territory report to ensure accuracy of truck populations and territories.
• Maintains technical inquiry database to log and track incidents for use in Field Service Manager’s technical assistance role.
• Reviews documentation submitted by Fleet Support Specialists for commission review and generates necessary reports.
• Assists the Service Manager in managing service assets i.e., vans, van tools, and Driver Check information.
• Creates new Schedule Maintenance and CFPM contracts in IRIUM (Company’s ERP system).
• Enters all Schedule Maintenance changes in IRIUM (Company’s ERP system).
• Enters all Sublet Invoices for processing and creates customer invoices.
• Updates and maintains customer notes for all customer contracts.

Knowledge, Skills & Abilities:

• Ability to communicate with internal and external customers to expedite customer equipment repairs.
• Ability to work well under pressure, and with a diverse group of people.
• Ability to respond quickly to internal and external phone calls.
• Ability to follow through and excellent communication skills.
• Skilled in customer service and ability to manage customer complaints.
• Skilled in use of telephone, two-way radio, and 10-key use simultaneously.
• Knowledge of Microsoft office products such as Outlook and basic Windows.

Education & Experience:

This position requires a High School diploma or equivalent (GED). A minimum of 1-3 years customer service experience with heavy phone contact required. Position requires use of phone, 10-key, computer, and postage machine.

To view our benefits information please click the link below:

www.associated-solutions.com/careers