Test Scheduling Specialist bei Goodman Campbell Brain and Spine

We are seeking a dedicated and capable Test Scheduling Specialist to streamline our patient experience for scheduling procedures and testing. The primary responsibilities for this position are updating registration information, verification of benefits in addition to obtaining authorization/pre-certification for all tests, surgeries and patient visits. This position plays a key role in facilitating patient care. Once fully trained, this position offers the opportunity to be remote.

To be successful in this role, you should exhibit exceptional customer service abilities to align with Goodman Campbell’s dedication to a positive patient experience. Outstanding referral coordinators are detailed and accurate while striving for efficiency. As this role is a vital part of our team, active communication and respectful collaboration with peers is vital to the success.

While this position has the option of working virtually after training, there is an in-person (Carmel, IN) training that could last several months.  There is also an expectation to come into the office for special events or meetings.   

1. Deliver a high level of customer service while scheduling procedures and testing.
2. Patient Registration
   1. Update registration details.
   2. Scan Insurance Card if applicable or contact patient for details.
   3. Obtain any missing information in the chart or registration.
3. Scheduling
   1. Schedule requested procedures and follow-up appointments.
   2. Notify appropriate department/staff to complete pre-certification, procedure scheduling, and benefit verification.
   3. Provide patient with appropriate information & instructions.
   4. Reschedule and cancel procedures/tests when appropriate.
4. Answer non-medical questions, as needed.
5. Work with Medical Administrative Assistants to schedule tests and complete all required pre-authorizations.

6. Pre-Authorization
   1. Work with Prior Authorization team to obtain required referrals and prior-authorizations for all scheduled appointments, procedures, tests, surgeries, injections and physical therapy. 
   2. Obtain eligibility/benefits verification for all Goodman Campbell procedures.
7. Responsible for completing required documentation within electronic health record (NextGen) regarding authorizations, benefit verification, insurance and patient demographics.
8. Update incorrect insurance & demographic information in office practice software as corrections are found in referral and/or pre-authorization process.
9. Collaborate with all necessary GCBS team members in a respectful manner to ensure efficient workflow of scheduling.

10. Other duties as assigned.

1. Dedication to excellent customer service. 
2. Exceptional attention to detail.
3. Alignment with HIPAA regulations.
4. Respect for organizational policies, procedures, systems, and objectives.
5. Ability to collaborate and communicate clearly.
6. Ability to respectfully interact with physicians, providers, peers and patients. 
7. Ability to drive to efficiency and accuracy.
8. Ability to work independently.
9. Knowledge of medical insurance plans.

10. Ability to use Microsoft Office (Outlook, Word, Excel) and electronic health record system (NextGen).

Education: High school diploma or equivalent

Preferred Experience: 1-3 years medical office or hospital experience, 2 years medical billing experience preferred

Physical Demands

Able to sit for extend periods of time in focused work.

Long periods of telephone and computer work.