Group Services Manager (Conference Services) bei Four Seasons

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the role:

The Four Seasons Hotel and Residences New Orleans is seeking candidates to join its Catering and Conference Services team as a Conference Services Manager. We are looking for candidates who are passionate about providing a memorable and unparalleled guest experience for our group sales clients.

What you will do:

• Sell and service group and catering events for the hotel.

• Work cohesively with the Banquet and Food & Beverage team to deliver seamless service.

• Drive revenue and exceed goals through upsells in Banquets food& beverage and Spa revenues to assigned groups

• Forecast food & beverage events from assigned groups

• Provide excellent customer service and exceed customer expectations

• Manage and lead follow up on rooms and food & beverage attrition

• Build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event

• Manage all aspects of events, including the room setup, catering, and other special requests

• Work closely with all departments to ensure seamless service delivery

• Oversee the execution of event, troubleshooting any issues that may arise

• Maintain budgets, communicating to clients about estimated expenses

• Prepare and distribute event documents, such as Banquet Event Orders, Diagrams, Resume, Budget Estimates, and post-event reports

• Lead Planning Site Visits

What you bring:

• At least 3 years of management experience within Catering or Conference Services is required

• Bachelors Degree in Sales and Marketing, Business or similar discipline preferred

• Salesforces/Delphi experience preferred

• Proficiency in Microsoft Office Suite

• Attention to detail

• Display exception negotiation and upselling skills

• Ability to organize and to proficiently read, write and communicate in English.

• Have basic knowledge in technology including audio and visual equipment.

What we offer:

• Comprehensive learning and development programs to help you elevate your craft.

• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)

• Paid Time Off & 9 Paid Holidays, including Mardi Gras.

• 401(k) Retirement Plan including Employer Matching Program

• Exclusive discount and travel programs with Four Seasons worldwide.

• Complimentary Employee Meals prepared by our Banquets culinary team.

• Discounted parking near the hotel.

• And much more!

Schedule & Hours

• This position is full-time. Candidates must be able to to work irregular schedules that cater to the group needs and requirements. This includes mornings, days, evenings, nights, weekends and holidays.

Learn more about Four Seasons:  

http://jobs.fourseasons.com 

https://www.linkedin.com/company/four-seasons-hotels-and-resorts  

https://www.facebook.com/FourSeasonsJobs  

https://twitter.com/FourSeasonsJobs 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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