- Professional
- Optionales Büro in Lekki
Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) to make and receive payments in a convenient borderless manner.
The Role: Flutterwave is looking for a Fraud/Brand and Risk Monitoring Associate whose primary responsibility will be to manage all facets of fraud/brand detection and prevention for the Company.
What Your Day-to-Day Activities Will Be Like:
- Daily reviews and investigation of alerts to determine if there is a potential suspicious transaction involved. In addition, assess if there is anything else unusual about a transaction, particularly based on experience of previous transactions
- Lead efforts to mitigate Flutterwave’s exposure to defaults by conducting thorough investigations into potentially fraudulent transactions or brand-related violations flagged by internal systems.
- Monitor and carry out comprehensive chargebacks monitoring daily across risk monitoring tools, transaction data to ensure no suspicious incident goes unnoticed and/or unactioned
- Monitor Merchant transactions and accounts for fraudulent activities including identity theft, account take over, friendly fraud, and other identified risks
- Monitoring of merchants with chargeback and recurring chargeback above set thresholds to ensure chargebacks exposure are below scheme thresholds as captured in the chargeback dashboard and other monitoring tools
- Perform daily reviews web crawling published alerts to identify merchants violating BRAM/GBPP, transaction processing rules, and other card scheme rules.
- Effectively communicate with appropriate authorities to resolve fraud/brand risks concerns.
- Collaborates with internal stakeholders such as Compliance, Account Management, Products, KYC and CX etc, to achieve effective Fraud/Brand performance monitoring
- Prompt and effective merchant engagement on all fraud/brand related risks cases as it concerns them, for prompt resolution and feedback.
- Customer advisory service as it concerns fraud/brand claims and enquiries.
- To support and ensure fraud/brand risks related cases are communicated to Relationship Managers respectfully for prompt resolution.
- Provide quality ideas and suggestions for fraud and brand performance improvement projects, thereby strengthening existing risk management processes and procedures.
- Support the ecosystem risk operation team during external and regulatory audits.
- Ensure personal information of Flutterwave’s customers, employees, and other individuals/entities is processed and protected in line with applicable data privacy policies, laws, and global best practices.
- Any other associated duties required from time to time to meet the team responsibilities and organisational goals. Required competency and skillset to be a waver:
- Minimum of 3–4 years of experience in fraud and risk management, including transaction monitoring, fraud investigation, or chargeback representation, with at least 2 years specifically focused on transaction monitoring or fraud investigations.
- Knowledge of card processing, payment fraud prevention/detection techniques, and brand risk management
- Detail oriented with excellent research, organizational, and problem-solving skills
- Ability to explain complex issues and present technical information clearly
- Excellent organizational, communication, presentation, and interpersonal skills
- Technical proficiency in Microsoft Word, Excel, and PowerPoint
- Strong analytical and problem -solving skills
- Good customer service skills to include diffusing upset customers.
- Creative problem solving skills
- Ability to use SQL and other analytical tools will be an added advantage
