Customer Sales Representative - Req ID: 3384 bei Denali

About Company:

At Denali, we are not just the leading organic recycling company—we are innovators in sustainability, dedicated to Replenishing the Earth by Repurposing Waste. Denali operates nationwide, driving environmental and agricultural progress at scale. The work we do begins and ends with our employees, therefore we strive to ELEVATE employees to be their best at work and home. Join us on our mission to create a more sustainable future together. To learn more, visit denalicorp.com.

Drive Innovation. ELEVATE Employees. Apply to join our team today!

Customer Service Representative

 Huntersville, NC

Full Time / Hourly

About the Role:

The Customer Service Representative plays a pivotal role in driving revenue growth by engaging with customers to understand their needs and provide tailored product and service solutions. This role is responsible for managing customer queries and concerns while providing world-class customer service to meet or exceed the needs of the customer. Identify the root cause of issues and take all reasonable action in coordination with appropriate internal and external stakeholders to resolve in a manner satisfactory to the customer. Use communication skills to diffuse tense situations, effectively communicate problems and solutions to customers, and resolve issues quickly and effectively.

Minimum Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Marketing, or related field preferred.
• Minimum of 2 years of experience in sales or customer service roles, preferably in a B2B or retail environment.
• Proficiency with CRM software and Microsoft Office Suite.
• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

• Experience in the technology or telecommunications industry.
• Demonstrated success in meeting or exceeding sales targets.
• Familiarity with sales analytics and reporting tools.
• Additional language skills relevant to the Dallas market.
• Formal sales training or certification such as Certified Sales Professional (CSP).

Essential Duties and Responsibilities:

• Receive, resolve, and record customer service inquiries coming in through the phone and email systems
• Clarify customer concerns, identify, and assess customers’ needs to achieve resolution
• Identify and communicate the best solution to resolve the problem
• Track case through to resolution to ensure client needs are met
• Maintain accurate records of all customer account information, inquiries, and interactions in CRM, including recording the resolution of all inquiries
• Communicate with and assist field employees as needed to facilitate service delivery
• Escalate problems as necessary and follow up to ensure resolution
• Run reports as needed
• Ship materials and supplies to stores and drivers as needed

Required Skills & Abilities:

• Strong phone/email contact handling skills and active listening
• Team player willing to help others as needed
• Familiarity with CRM systems and best practices
• Customer orientation and ability to adapt/respond to different styles
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Working knowledge of Microsoft Excel
• Ability to quickly learn new computer applications and systems
• Fluency in English is required. Fluency in Spanish is desired but not required

Physical Requirements: 

• Prolonged sitting or standing at a desk and working on a computer, answering a phone.

What we offer:

• Mission-driven work in a rapidly growing sustainability company
• Opportunities for professional growth and learning
• Collaborative, values-driven team culture
• Competitive salary and benefits

Why You’ll Love Working at Denali- Benefits & Perks

At Denali, the work we do begins and ends with you – our employees. That's why we strive to ELEVATE you to be your best, both at work and at home. Our benefits aren’t just about compensation; they’re part of a broader commitment to helping you thrive in all aspects of life. Here’s how we live out our values every day:

• E – Employee: At Denali, we believe in offering competitive compensation packages that include not only great benefits but also a strong focus on safety, flexibility, and rewards and recognition. You are the backbone of our success, and we make sure you’re valued every step of the way.
• L – Learning: We’re committed to your growth and development. Our Ascend Employee Development Program and access to over 6,000 professional courses via our Learning Management System empower you to climb higher in your career – all at no cost to you.
• E – Environment: Our employees deserve a clean Earth. We’re dedicated to doing our part in keeping waste out of landfills, so you can be proud of the work we do together to make a positive environmental impact.
• V – Valued: At Denali, we take pride in creating a culture of care. With resources that support your well-being, volunteerism opportunities, and a commitment to safe working conditions and inclusivity, you’ll always feel like you belong here.
• A – Advancement: We believe in succession planning and providing opportunities for advancement. We want you to grow, and we’ll be right there with you, supporting your career every step of the way.
• T – Together: We’re stronger when we work together. At Denali, you’ll have opportunities to give and receive support not just within the workplace, but within our broader community. Our team is united, and we celebrate the value of working and succeeding as one.
• E – Employees: You are the heart of Denali. We believe our employees deserve the very best. This is why we offer an array of benefits that support your overall well-being, from health coverage to work-life balance, because when you succeed, we all succeed.

Our Benefits Package Includes:

• Comprehensive Medical: Our self-insured medical plans are designed with your health in mind, offering competitive options including copay and HSA plans so you can choose what best suit your health needs.
• Dental & Vision: Keep your smile bright and your vision clear with full coverage for you and your family.
• Generous 401(k) Match: We’re here for your long-term future – we offer a generous 401(k) match of up to 4%, helping you build the foundation for tomorrow.
• Company-Paid Disability & Life Insurance: We’ve got you covered with company-paid Long-Term and Short-Term Disability, as well as AD&D and Life Insurance, giving you peace of mind knowing you’re protected.
• Voluntary Life for Employees & Family: Customize additional coverage for you and your loved ones with our voluntary life insurance options.
• Health Savings Plan: Save on medical expenses with a Health Savings Plan designed for your needs.
• Paid Time Off (PTO) & Sick Time: We value your well-being. Take time for yourself, your family, and personal matters with generous PTO and Sick Time, including family leave.
• 9 Paid Holidays: Enjoy a well-rounded work-life balance with 9 paid holidays throughout the year.
• Paid Weekly: We believe in rewarding hard work consistently, which is why we offer weekly pay so you can stay on top of your financial goals.
• Professional Development: Ascend in your career with free access to thousands of courses that allow you to grow and develop professionally.
• Employee Assistance Program: Life can be challenging at times, and we’re here to support you with our confidential Employee Assistance Program that offers counseling and resources for a variety of personal and professional needs.
• Wellness Program: At Denali, we believe that well-being goes beyond health coverage. Our Wellness Program offers resources to keep you mentally, physically, and emotionally balanced as you climb higher in both life and career.

We want you to feel valued, supported, and equipped for success – because when you thrive, we all thrive. So, come for benefits. Stay for the culture. We can’t wait to see you reach new heights with us at Denali. 

Apply to join our team today!

Equal Employment Opportunity Policy: It is the policy of the Company to provide equal employment opportunities for all employees. Accordingly, the Company will not engage in any form of employment discrimination based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information, or any other legally protected status. The Company hereby affirms its desire to maintain a work environment for all employees that is free from all forms of unlawful employment discrimination.