Guest Relations Coordinator - Avenue East Cobb bei Jamestown

Jamestown

                                                                                                      JOB DESCRIPTION 

POSITION/LEVEL: Guest Relations Coordinator                                                                                            FLSA STATUS: Non-Exempt

DEPT/OFFICE: Property Management                                                                                                                           DATE: August 2025 

REPORTS TO: General Manager

JOB SUMMARY:

We are looking for an enthusiastic Guest Relations Coordinator to join Avenue East Cobb team. You will be responsible for developing and maintaining positive relationships with the guest and tenant community. Your role will involve addressing tenant inquiries, coordinating property maintenance, and ensuring overall guest satisfaction. You will act as a liaison between property management, tenants and guests in ensuring efficient communication and problem resolution. You will further support Avenue East Cobb’s Marketing Manager in the execution of the property event program. 

Joining our team will provide you with an opportunity to play a vital role in maintaining positive guest relationships, ensuring operational efficiency, and contributing to the overall operational success at Avenue East Cobb. The ideal candidate will be a team player with a positive attitude, is adaptable and organized, and has strong prioritization and time management skills.

If you have a passion for customer service, excellent communication skills, and a keen eye for detail, we encourage you to apply for this exciting position.

Hours: Tuesday – Saturday* schedule may change based on event needs

QUALIFICATIONS:

• [Strong desire to learn along with professional drive
• Solid understanding of different marketing techniques
• Excellent verbal and written communication skills 
• Excellent knowledge of MS Office
• Experience with all major social media channels 
• Flexible work schedule 
• Willingness to learn on the job and share experiences with other members of the team 
• Must be able to cover weekend* shift at Avenue East Cobb
• Excellent organizational skills and key attention to detail
• Previous experience in event coordination is beneficial 

ESSENTIAL JOB FUNCTIONS:

• Establish and maintain strong relationships with guests and retail tenants, acting as their primary point of contact for all inquiries, concerns, and requests.
• Assist in facilitating tenant meetings and communications to provide updates on property-related matters, changes in policies or procedures, and upcoming events.
• Collaborate with property management and maintenance teams to coordinate and schedule repairs and general property improvements.
• Assist General Manager with coordinating tenant move-in and move-out processes, including facilitating the necessary documentation, inspections and close out items.
• Support the marketing manager and office coordinator in daily administrative tasks
• Assist in coordinating Avenue East Cobb Events with support from Marketing Managers – including but not limited to logistics meetings, event notifications, on-site presence, event recaps, etc. 
• Assist in marketing and advertising promotional activities (e.g. social media)
• Coordinate and schedule meetings, execute conference room set-up for the Avenue East Cobb Team and provide meeting agendas and meeting minutes for all parties involved
• Develop and maintain positive relations key third-party vendors
• Process and code all marketing invoices 
• Assist in managing the Avenue East Cobb Marketing Budget and ensure that all expenses are tracked and recorded
• Assist in the daily operations and management of the Engineering, Housekeeping, and Security teams. Supervise event equipment logistics, including preparation, setup, and maintaining an accurate inventory of all equipment
• Focus on improving existing programs and processes while assisting in the creation of new and varied programs that offer a fresh and inviting guest experience

IMPORTANT JOB FUNCTIONS:

Majority of work time will be spent in an office environment, however, set up and during events, candidate should be able to meet the following physical requirements:

Physical Requirements: 

• Able to lift up to 35 pounds
• Standing up to 8 hours a day in an outdoor environment
• Walking for up to 8 hours a day
• Stooping
• Bending up to 4 hours a day
• Working outdoors for up to 8 hours a day
• Ability to climb ladders and stairs

MATERIAL AND EQUIPMENT USED: 

• Computer                                         
• Microsoft Office Suite                                  
• General Office Equipment

KNOWLEDGE, SKILLS, AND ABILITIES:

      Knowledge of:

      Skill in:

• Conflict Management Resolution
• Organizational and interpersonal skills
• The ability to meet deadlines; accomplish work in order of priority; professionally maintain composure & effectiveness under pressure and changing conditions