Program Coordinator, Housing Stabilization bei SMOC (South Middlesex Opportunity Council)

Summary: Using a high level of customer service, the Program Coordinator will manage the approval process of all HomeBASE applications for SMOC including front-door diversion, and ‘side door’ access. The coordinator will also be responsible for training Housing Specialist on how to properly prepare a HomeBASE application. 

Why Work for SMOC? 

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities: 

• Manage the HomeBASE program, including responding to inquiries about HomeBASE, tracking program data and processing HomeBASE packets.
• Review and approve HomeBASE Household Assistance packets.
• Attend HomeBASE meetings, provide HomeBASE training and guidance to staff.
• Run the Monthly SMOC HomeBASE Stabilization Report through End to End (E2E) in coordination with the Executive Office of Housing and Livable Communities (EOHLC)
• Correspond with landlords, property managers, clients, and Housing Specialists regarding payments 
• Develop profiles for new clients in Efforts to Outcomes (ETO) 
• Create a hard copy file as well as a digital copy in the shared drive
• Ensure client record in End to End (E2E) is maintained with up to date with case notes, income and submit requests for redistribution as needed.
• Perform annual review of client funding allocation to ensure compliance with HomeBASE Administration Plan
• General office administration as needed, filing, copying, scanning, mailings and telephone. 

• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.  
• Other duties as assigned.

Knowledge and Skill Requirements: 

• Bachelor's Degree or a minimum of three years' experience in Human Services or related field
• Sensitivity to low-income families of diverse backgrounds
• Ability to work independently
• Good written and verbal communication skills
• Solid knowledge of Microsoft Office, Tracker, ETO and other databases.

Organizational Relationship:  

• Directly reports to Stabilization Program Manager.
• Indirectly reports to Co-Directors of Family Shelters.

Physical Requirement: Must be able to lift 25lbs. Must be able to carry and lift items over prolonged periods of time.