Hybrid User Support Specialist II bei Red Cliff Band of Lake Superior Chippewa, WI

About the Department

JOB DESCRIPTION

POSITION:     User Support Specialist II

LOCATION:     Red Cliff Tribal Administration Building

WAGE:     $19.00 per hour

SUPERVISOR: Information Technology Director

THIS IS A FULL TIME NON-EXEMPT POSITION

JOB SUMMARY: Employee is responsible for supporting the user requirements, and computing environment, of the Tribal Information Technology Infrastructure; for the broadcast and archival maintenance of Tribal Council Meetings; and the management of the Helpdesk system.

Position Duties

DUTIES AND RESPONSIBILITIES:

1. This position will maintain the client-side computing environment for the Tribal Administration and attached Divisions. 
2. Employee will distribute and repair computing equipment.
3. Implement and troubleshoot software applications.
4. Deploy applications and create application specific environments. 
5. Employee will manage the helpdesk system and respond to requests for support from Tribal employees. 
6. Employee will work with contractors hired to assist with IT projects. 
7. Employee will assist with server-side deployments and maintenance as required. 
8. Employee will record, broadcast, and archive all Tribal Council Meetings and any other meetings directed by administration. 
9. This Position supports the Security Systems Technician. 
10. The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position.  The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

SUPERVISORY AUTHORITY: None.

Minimum Qualifications

KNOWLEDGE: Knowledge of computer and network operating systems, computer and network physical installation and maintenance. Knowledge and experience with Microsoft Office Software, Microsoft Desktop Operating Systems, and applicable specialized user software as necessary. Familiarity with Microsoft Server Operating systems. Knowledge of portable devices and their applicable IOS. Knowledge of audio and video recording equipment. Demonstrated ability to learn new systems rapidly upon demand. Sufficient knowledge and experience to provide support for the Security Systems Technician. Employee must attend sufficient training to keep their skills current.

QUALIFICATIONS: 

1. A+ and Net+ Certification or Equivalent experience preferred. 
2. Demonstrates knowledge of computer and network operating systems, software systems, and applicable applications. 
3. Working knowledge of audio recording systems, archiving systems, and broadcast medium.
4. Must have a valid driver’s license, vehicle and appropriate vehicle coverage and maintain driver’s eligibility as a condition of employment.  Be eligible to be put on the Tribe’s vehicle insurance policy. 

Other Qualifications

PERSONAL CONTACTS: Employee will have daily contact with IT Director, Tribal Employees, and outside contractors.

PHYSICAL REQUIREMENTS: Person must be mobile and can be required to lift a minimum of 75lbs repeatedly. Must be able to scale ladders and obstacles. Must be able to operate hand-held construction machinery.

WORK ENVIRONMENT: Office is located in the Tribal Administration building. Employee will be working at any location on the Tribal Campus, indoor and outdoor. 

TRAVEL REQUIREMENTS: Employee will travel locally to Tribal buildings as necessary. May attend trainings or meetings locally or out of the area. 

BEHAVIOR AND ATTITUDE:  The vision, goals and objectives of the Red Cliff Band of Lake Superior Chippewa requires that the employee performs in both a professional and personable manner.  The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability.  Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance. Any behavior or attitude that tarnishes the name or image of the Red Cliff Band of Lake Superior Chippewa will be subject to immediate disciplinary action up to and including termination.

Indian preference will be applied in the case of equally qualified applicants, but all qualified applicants will be considered.

This job description is subject to change at employer’s discretion, after consultation with the employee.

APPLICATION SUBMITTAL REQUIREMENTS: The following items are required for this position:

1. Completed Tribal Application, to include work history and references, available on the Tribal website.
2. Tribal Background Investigation Disclosure; available on the Tribal website.
3. Consent to Release Liability and Reference Information Form; available on the Tribal website.
4. Resume, required; cover letter, optional.
5. Post-secondary transcripts or certifications; if applicable.

Pleasse download the form from the links below.  Complete the forms and save them.  Then please upload and attach them as "other" attachments with your application. 

FOR FURTHER INFORMATION CONTACT:

Red Cliff Band of Lake Superior Chippewa

Human Resources Department

88455 Pike Road

Bayfield, WI  54814

www.redcliff-nsn.gov

[email protected]

(715)779-3700 

The Red Cliff Tribal Council has a Drug Free Work Place Policy and adheres to the intent of the Drug Free Work Place Act.  All new hires are subject to a drug test prior to starting.

All applicants for employment with the Red Cliff Tribe will be subject to the background investigation and other requirements of RCCL Chapter 43, and are under a continuing obligation to supplement this application for employment with information concerning any convictions that occur after commencement of employment with the Tribe.