Hybrid Shipping/Receiving Clerk bei None

Position Summary: The Shipping & Receiving Clerk is responsible for supporting production and the customer service team.   They will deliver exceptional service both over the phone and in writing (email).  Computer experience required; they will work constantly with Microsoft Word, Excel, Outlook, Teams and an ERP system.They will create/manage all shipping transactions in the ERP system and in the 3^rd party portal.  They will manage inventory receipts in the ERP system.  They will work closely with internal teams to align customer expectations and needs with shipping.  They will manage all inventory receipts and corrections coming from production.  They will work closely with the shipping carriers to ensure on-time pickup and delivery.    

Essential Accountabilities:

• Accurately enters shipping/pickup information in 3^rd party portal for daily shipments 
• Picks and ships inventory in ERP system (EFI Radius)   
• Maintains current pricing and lead-times with suppliers for shipping supplies  
• Closely tracks shipments and communicates expected delivery dates of finished goods to customer service 
• Receive return raw material rolls daily from production in ERP system and correct errors as needed 
• Create inventory labels using the ERP system
• Adheres to established performance goals and provides regular feedback to plant manager regarding ways to improve efficiency or streamline processes. 
• Coordinates with the customer service team to establish mutual understanding of customer needs to exceed customer expectations
• Receive finished goods daily from production in ERP system and correct errors as needed 
• Assists with compiling paperwork for shipments and inventory receipts
• Maintain records of damaged/rejected deliverables 
• Maintains a safe and clean work environment

KEY CHARACTERISTICS & ABILITIES:

• Exceptional interpersonal and communication skills
• Passionate about exceeding customer expectations
• Desire to continually learn and improve skill set

• Skilled in deescalating situations both over the phone and in writing (email)
• Ability to maintain professional and helpful attitude in high-tension or stressful situations

• Assertiveness in pursuing resolution to issues 
• Ability to build trust by providing information to in a way that is candid, informed, encompassing, and not manipulative: receive information from others in a way that demonstrates openness and thoughtful consideration of their ideas
• Must have high attention to detail and accurate data entry
• Ability to manage multiple simultaneous tasks and work under pressure
• Must have strong problem solving and organization skills
• Strong verbal, written, telephone skills 
• Shares learning with peers
• Must be able to manage multiple work items at one time with a high sense of urgency

Incumbent may be required to perform related duties not specifically listed above.

Minimum Qualifications:   

• Computer skills including Microsoft Excel, Outlook, Word, Teams, and experience in an ERP system. 

Required Skills: 

• Demonstrated success working for a manufacturer of finished goods; proven knowledge of shipping and product manufacturing procedures is a plus.

Proven ability to think strategically and to translate strategies into actionable plans