Hybrid Office Administrator bei Berkshire Hathaway HomeServices AZ-CA-NV

Purpose of Job

The purpose of this role is to provide operational, administrative, and customer service support to Sales Executives, agents, and office staff to ensure efficient branch operations and exemplary client service. This position plays a key role in agent onboarding, transaction processing, facilities management, technology support coordination, and event planning, while also serving as a front-facing representative of the office.

Job Duties and Responsibilities (Essential Job Functions)

• Assist Sales Executives with systems setup, agent profiles, marketing farms, email campaigns, drip systems, and flyers.
• Process agent commissions for all transactions; manage facilities, agent, and office support.
• Deliver exemplary customer service to existing agents and provide onboarding support for new and experienced recruits.
• Process daily transaction files, including production, closings, and cancellations.
• Follow established procedures and schedules to ensure high-quality service throughout the transaction closing process.
• Serve as liaison between IT support and agents to ensure systems are functioning and work orders are resolved promptly.
• Act as liaison with branch operation vendors for facility maintenance and repairs.
• Maintain and update recruiting and training packages.
• Coordinate and schedule monthly workshops for agents.
• Organize and support open houses, working closely with agents to ensure successful events.
• Assist with social media content management and office photography.
• Prepare and distribute daily, weekly, and monthly reports for the Sales Division.
• Research and reconcile incoming miscellaneous or unidentifiable checks related to rentals and referrals.
• Request and manage W-9 forms for outside referrals.
• Provide day-to-day assistance to agents, staff, and management in resolving challenges to maintain a positive work environment.
• Stay current with Berkshire Hathaway HomeServices AZ-CA-NV policies and procedures.
• Coordinate special events and manage collateral materials, flyers, handouts, and brochures.
• Greet and assist agents, clients, and visitors at the front desk.
• Manage front desk operations, including deliveries, mail, courier services, and conference room reservations.

Perform any additional administrative and support responsibilities as requested or assigned. 

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected timeframes and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. 

Qualifications

Education:

• Bachelor’s degree in business administration or related field; or equivalent work experience and knowledge.

Experience:

• Three to five years of related experience.
• Demonstrated leadership skills a plus.

Knowledge and Skills:

• Knowledge of real estate, title, and/or mortgage business preferred.
• Strong computer skills; proficient in Microsoft Office (Word, Excel, Outlook). Google Drive experience a plus.
• Knowledge of DPN and SkySlope preferred.
• Exceptional oral and written communication skills, organizational ability, and interpersonal skills.
• Strong customer service orientation with the ability to build positive relationships.
• Effective analytical, problem-solving, and decision-making skills.
• Initiative, attention to detail, and a strong team player.
• Project management skills with the ability to prioritize and manage multiple tasks and projects concurrently.
• Ability to meet deadlines and manage a high-volume workload in a fast-paced environment.
• Flexibility to adapt to last-minute changes and shifting priorities.
• Ability to work independently, handle stress, and perform under pressure.

Wage:   $25.00 - $28.00 hourly; actual wage is based upon education and experience. 

Benefits:   Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer