Hybrid Customer Service Representative bei Plymouth Rock

As a Customer Service Representative on our Customer Service team, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Home Insurance product. This is a dynamic, fast-paced environment in which you’ll use critical thinking skills and computer navigational abilities to solve customer problems. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem-solving skills.

What is exciting about this role and Plymouth Rock?

This is a salary-based position that comes with full benefits, and promotional opportunities. No prior insurance experience is required, as you will receive extensive training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.

Essential Responsibilities

• Primary responsibility is to provide extraordinary service on all inquiries regarding our home insurance product. These inquiries can come via phone, email, text and chat
• Making sure every customer interaction results in a great customer experience.
• Develop and maintain strong knowledge of our revolutionary insurance product
• Accurately enter and update policy information into the various processing systems
• Build enduring relationships with agents, customers and team members
• Be willing to learn something new every day and apply it to future customer interactions

Qualifications and Education

• Excellent oral and written communications skills
• Ability to multitask and adapt to changes quickly
• Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction
• Capacity to work in a fast pace supporting the rapid growth of our customer base
• Be a self-motivated individual to meet & exceed goals
• Proficient in the use of Microsoft Office
• Minimum of 1 year overall work experience preferred
• Have obtained or are working towards a college degree

Perks & Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free onsite gym at our Boston Location
• Tuition Reimbursement 
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

Salary: $45,000 annual salary

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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