Hybrid Service Writer bei Crown Power & Equipment Inc.

Reports To: Service Manager
Status: Full-Time | Non-Exempt
  

Join a Company with Deep Roots and a Bright Future – and grow with a team that values integrity, service, and success.

Position Overview

At Crown Power & Equipment, our Service Writers are essential to keep our operations running smoothly. Acting as the bridge between customers and the service department, this position ensures that communication, scheduling, and administrative functions are handled professionally and efficiently.

If you're detail-oriented, enjoy working with customers, and are looking for a place to grow your career, we encourage you to apply today!

Why Crown Power & Equipment?

Grow with a Company That Values Its People

At Crown Power & Equipment, we’re more than a dealership — we’re a trusted partner in the field. For over 33 years, we’ve delivered a full lineup of dependable outdoor power equipment and heavy machinery from leading brands like Case IH, Kubota, Vermeer, Grasshopper, Hustler, and Cub Cadet. Our steady growth and loyal customer base are no accident — they’re the result of a team that puts service first and relationships at the heart of everything we do. Many of our employees — and customers — have been with us since day one, and we’re just getting started.

What You’ll Get: Benefits & Perks

In addition to competitive wages, Crown Power & Equipment offers:

• Medical, Dental, Vision – 85% of employee-only premiums paid by Crown Power.
• Basic Life Insurance – $25,000 provided at no cost, with voluntary buy-up options.
• Voluntary Benefits – Critical Illness, Accident, and Short-Term Disability.
• PTO – Paid time off accrues bi-weekly and is available immediately.
• Paid Holidays.
• 401(k) Plan – Eligible after 90 days with a company match up to 4%.
• Employee Discounts on products and services. 

What You’ll Do: Key Duties & Responsibilities

• Serve as the primary point of contact between customers and the service department
• Greet customers, listen to their concerns, and accurately document equipment issues or service requests
• Open, manage, and close work orders in a timely and accurate manner
• Communicate repair timelines, cost estimates, and service recommendations clearly and professionally
• Coordinate scheduling of service technicians based on workload, priority, and customer needs
• Review completed work orders for accuracy and ensure all customer concerns have been addressed
• Maintain regular communication with customers regarding repair status and follow-up as needed
• Collaborate with parts and sales departments to ensure efficient service workflow
• Ensure all required documentation, warranties, and maintenance records are properly completed and filed
• Handle warranty claims and coordinate with manufacturers as necessary
• Support service logistics, including coordinating transportation, equipment washing, and preparation for delivery or service
• Promote additional services or maintenance based on equipment condition and service history
• Inspect and document equipment condition and any shortages at the time of delivery
• Maintain a clean and organized service counter and workspace
• Uphold high standards of customer service and professionalism in all interactions
• Adhere to all company safety policies and actively participate in scheduled safety meetings
• Assist with other duties as required to ensure smooth and efficient department operations

 What We’re Looking For: Qualifications & Skills

• High school diploma or GED required; additional technical or vocational  raining is a plus
• 1–3 years of previous experience in a service writer, service advisor, or customer service role preferred
• Knowledge of agriculture, construction, or heavy equipment is strongly preferred
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Detail-oriented with strong organizational and documentation skills
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with dealership or service management software (such as HBS, CDK, or similar) is a plus
• Experience with basic accounting tasks such as invoicing, billing, or work order reconciliation
• Basic understanding of equipment maintenance, repair processes, and parts terminology
• Ability to work both independently and as part of a team
• Strong problem-solving and conflict-resolution skills
• Professional demeanor and ability to maintain confidentiality
• Willingness to learn and adapt to new systems, technologies, and procedures

Physical Requirements

• Ability to sit or stand for extended periods throughout the workday
• Frequent use of hands and fingers to operate computers, phones, and office equipment
• Regularly lift/move up to 10 lbs.; frequently up to 25 lbs.; occasionally up to 50 lbs.
• Occasional bending, reaching, lifting, twisting, and climbing stairs
• Visual acuity to read documents, computer screens and inspect equipment details
• Comfortable working in both office and shop environments, which may include exposure to noise, dust, and varying temperatures

Preferred Qualifications

• Knowledge of agriculture, construction, heavy equipment, or lawn & garden equipment is strongly preferred
• Valid Class E driver’s license or better
• Experience with forklifts and power washers

Additional Requirements

Candidates must successfully pass:

• Background investigation· 
• Drug screening· 
• Driving record evaluation 

Equal Opportunity Employer

Crown Power & Equipment provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, or any other protected characteristic.