Hybrid Accounts Receivable Specialist bei General Parts Group
General Parts Group · Bloomington, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Bloomington
- Build and maintain strong relationships with key customers throughout the Accounts Receivable process.
- Engage with our valued customers via outbound phone calls and email to collect on payments owed.
- Perform account reconciliations as needed to ensure accounting records are aligned.
- Partners with our branch managers and regional managers to align on appropriate payment strategies for past due accounts
- Achieve accounts receivable KPI’s, including daily call volume, and accounts receivable percent over 60 days.
- Understands and communicates the account receivables policy.
- Effectively resolves issues in a positive, professional manner.
- Communicate effectively in a prompt courteous and customer-oriented manner
- Drive innovative solutions on past-due accounts where standard accounts receivable procedures have failed
- Analysis of any changes in payment patterns and recommend customers for credit evaluation.
- Refers uncollectable past due accounts to Credit Manager for review of possible collection or bade debt write off
- Ensures accurate customer files and customer billing information is up to date
- Responds to bankruptcy notices, returned checks, uncashed checks and bank credit card disputes
- Other duties as assigned.
- 2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field.
- You are detail-oriented, have a passion for customer service and strong interpersonal skills
- You want to be a great team player and possess the ability to collaborate and adapt in partnering with stakeholders across the business.
- You are self-motivated, goal-oriented, possess the ability to learn quickly and work effectively in a fast-paced work environment.
- Experience in handling a large volume, small dollar portfolio
- Excellent communication and interpersonal skills, including the ability to negotiate satisfactory business resolutions
- You are self-motivated, customer-centric, and highly organized.
- Experience reconciling AR accounts a plus.
- Experience training, mentoring other team members a plus.
- Ability to handle confidential or sensitive information with discretion
- Microsoft office: Excel and Word
- Experience with Davisware Global Edge is a plus
- Must pass a pre-employment drug screen and criminal background check.