Hybrid Advanced Replacement Center Staff (Contract) bei Hanwha Vision America

Location: Englewood, NJ

Position Summary

We are seeking a motivated and detail-oriented Advanced Replacement (AR) Service Technician to join our HTCC service operations team. Although this role is officially hired through a staffing agency, it is structured and operated nearly identically to a permanent HVA position, with strong potential for long-term, stable employment.
  
 The AR Service Technician will handle all advanced replacement requests, manage returns of defective units, and support repair operations. Candidates with experience in electronics repair, particularly PCB-level soldering on individual components, are strongly preferred. This position offers an excellent opportunity to grow within a professional service environment and work alongside experienced technical staff.

Key Responsibilities

Advanced Replacement Operations

  • Create UPS shipping labels and process AR requests daily.
  • Receive, inspect, and document defective units returned from customers.
  • Manage AR stock inventory and place replenishment orders as needed.
  • Coordinate system-based cost charging and reporting for AR products.

Repair & Technical Support

  • Perform basic technical inspection of returned units.
  • Support repair technicians with diagnosis and component replacement.
  • Apply soldering skills at the PCB/component level when required.

Customer Service & Coordination

  • Communicate with customers to provide ETAs and updates.
  • Collaborate closely with service admin staff and technicians to ensure timely AR fulfillment.
  • Support escalation cases requiring expedited processing.

Expense & Reporting

  • Track AR-related expenses and management report.
  • Ensure process accuracy through HVA’s SAP/ERP system.

Required Knowledge, Skills, and Abilities

  • Proficiency in SAP, ERP, and Microsoft Office (Excel, Word, PowerPoint).
  • Strong verbal and written communication skills.
  • Highly organized, self-motivated, and able to work effectively in a team.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Bilingual proficiency in Korean and English preferred.
  • Electronics repair background with PCB soldering experience strongly desired.