Hybrid Card and ATM Product Owner bei Peoples Bank

POSITION SUMMARY

The Card and ATM Product Owner is responsible for the strategic oversight, lifecycle management, and optimization of the Bank's card portfolio (debit, credit, and ATM) and ATM-related products and services. This role ensures that products meet the evolving needs of our customers, align with regulatory standards, and support the bank's mission to deliver personalized, community-focused financial services.

RESPONSIBILITES

Product Management

• Serves as product manager for Card and ATM products and services which include, but are not limited to: Debit cards, ATM cards, Credit cards, mobile wallet, card controls, alerts and notifications, digital issuance, contactless cards, instant-issuance, and ATM fleet management.
• Develops and executes long term product strategy, enhancement backlog, and roadmaps. Research opportunities for introducing new products and features. Communicate and lead product initiatives to support the efforts of the Bank. Understands competitor capabilities and gaps, and how to position Bank solutions against them.
• Provides data on card and ATM activity to VISA and Bank Teams as needed, but at a minimum quarterly for the VISA Quarterly Operating Certificate.
• Identifies ways to enhance revenue and profitability through product bundling, pricing innovation, and marketing. Researches, recommends and implements new processes or enhancements to existing processes to create and improve operational efficiencies.

Collaboration, Enhancements, and Change Management

• Works with vendors on projects relating to changes, upgrades, and the implementation of new features; performs tests enhancements and documents system changes.
• Coordinates with Facilities Manager on installation of new ATMs.
• Serves as a member of any Project Team that impacts Card and ATM related projects and for other bank projects as assigned. Perform other duties and special projects as assigned.
• Administer card and ATM platforms; oversee ATM fleet lifecycle, including vendor liaison responsibilities, maintenance, and replacement planning.
• Address and resolve ATM and card-related issues, balancing concerns, and working directly with vendors and banking center staff to ensure uptime and service reliability.
• Manage system upgrades working with ATM vendor and Network provider to ensure all platforms remain current, stable, and secure. Plan and lead the implementation of new technologies or enhancements.
• Manages service calls with ATM vendor and cash replenishment vendor
• Gathers business requirements for the improvement or change initiative. Ensures initiatives adhere to change and project management policies and standard practices. Facilitates change management activities and communicates possible solutions along with the risks associated with the project. Coordinates and designs testing with internal and external stakeholders.
• Collaborates with business units to ensure that the rollout of new features has a supporting plan to drive efficiency and adoption. Assists with the development of training materials, procedures, forms, agreements, and product information.
• Provide training and guidance to staff on product functionality and upcoming enhancements.

Compliance, Risk & Governance

• Ensure all products and services comply with applicable bank policies, regulatory requirements, and industry standards.
• Implement appropriate risk controls and stay informed of emerging regulations and technology changes affecting Card and ATM products.
• Ensure all ATM hardware and software are updated with the most current physical and digital security standards.
• Proactively address audit recommendations and regulatory findings in a timely manner.

Product Knowledge and Development

• Maintains an expert level knowledge and serves as subject matter expert on systems, features and functions, and industry best practices.
• Reviews and documents product bulletins and roadmaps, attends system related webinars, evaluates impact to customers and bank employees, makes recommendations, communicates enhancements, systems maintenance, and outages.
• Actively engage in user groups and various FIS sub-committees, attend vendor conferences, serve as product and customers champion for Card and ATM products and services.

QUALIFICATIONS

• Bachelor's degree in a Business or Technical Discipline (i.e., Computer Science and Information Services) preferred.
• 3+ years' banking product management preferred, preferably in card services or ATM operations.
• 5+ years of experience in banking required, with leadership or management experience preferred.
• Experience with FIS Core products and services preferred.
• Deep knowledge of card payment systems, ATM operations, vendor relationships, and industry regulations.
• Personal computer competency - intermediate to advanced level using Word, Excel, Access, PowerPoint, and Outlook.

ABOUT US

For over a century, Peoples Bank has served as a cornerstone of customer commitment, helping our communities thrive and continuously supporting our community members. Proudly bearing the Finward name as a Finward Company, our logo symbolizes our unwavering dedication to financial excellence, advanced technology, and elevating the customer journey.

Headquartered in Munster, Indiana, Peoples Bank offers an extensive array of consumer, business, and wealth management solutions, alongside cutting-edge digital banking services. With 26 conveniently located Peoples Banking Centers spread across Northwest Indiana and Chicagoland, we uphold a tradition of delivering top-notch performance to our valued residents.

At Peoples Bank, we are driven by a passion for fostering success within our customer base and communities. Anchored in our core values of Stability, Integrity, Community, and Excellence, we are committed to building strong partnerships with our customers and communities to help them achieve financial success. Through innovative engagement and technology, we ensure an exceptional customer experience at every turn.

For more information on benefits visit the Careers page of our company website at https://www.ibankpeoples.com/resources/careers.

Peoples is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Equal Housing Lender / Member FDIC