Hybrid Senior Manager - Operations bei King & Spalding

King & Spalding is a leading global law firm with a commitment to excellence, innovation, and the seamless delivery of legal services. We harness innovative technology and exceptional talent to meet the complex needs of our clients in a fast-paced and dynamic legal landscape.

This position is responsible for providing operational services and support for all K&S Cloud infrastructure, networks, and core applications. The Senior Manager must utilize best practices to manage the delivery of service levels, including availability, capacity, performance and support. This role also provides input to, is informed about, and executes the following processes: Disaster Recovery (Service Continuity Management), Configuration Management, Monitoring and Event Management, Incident Management, Service Request Fulfillment, Problem Management, Change Management, and Capacity Monitoring and Alerting. This position manages the firm’s Level 2 Systems Operations, and Problem and Change Management processes.

KEY RESPONSIBILITIES:

• Provide for the repeatability and predictability of operations and support by ensuring that proper processes, practices and procedures are defined, in place and followed.  The quality standard applied will adhere to the ITIL framework. 

• Provide cost-effective stewardship of IT resources used in the delivery of IT Services.

• Build and sustain strong relationships with IT peers and the user community.

• Hire, evaluate, supervise and direct staff as necessary.

• Develop the soft and hard skills of the support staff in terms of delivery of services.

• Assist in preparation of annual budget for all expenses related to this area of responsibility.

• Manage the staff by assigning work and priorities and supervising their daily work.

• Manage the training and support of the support staff in their ongoing personal development.

• Describe and report system and software problems to support vendors.

• Own the Change, and Configuration Management processes.

• Manage the IT response to incidents.

• Manage the Change Management Process

• Manage Disaster Recovery processes.

• Communicate effectively with all levels of firm personnel.

• Implement and continuously improve all Operations Support processes.

QUALIFICATIONS:

• An undergraduate or graduate degree is preferred. Equivalent work experience in a related technical field will be considered.

• 5+ years of experience managing technical staff.

• Proficient in delivering a high-performance Level 1 & 2 support function in a matrix support organization.

• Highly skilled technical services practitioner.  Experience in a Law firm or other professional services organizations is preferred.

• Information Technology Infrastructure Library (ITIL) experience and foundation certification is a plus.

• An intellectually bright, enthusiastic, proactive leader who commands respect, has broad-based credibility, and is capable of consistently motivating and influencing staff to take action.  Is perceived as, and acts like, a strategic business partner to end-users.

• Must have excellent communication skills, both verbal and written. The candidate must have the personal presence and an open and direct style to establish quick and effective credibility and trust among the members of the user community.

• A willingness to immerse himself/herself in the delivery of world-class results in a fast-growing organization.

• Strong personal and professional ethical values, impeccable integrity and the energy level and stamina required to meet the demands of the position.

The firm offers a generous total compensation package with bonuses and raises awarded in recognition of individual merit-based performance. All full-time Business Services employees may participate in King & Spalding’s comprehensive benefit program including health and wellness plan, life and disability insurance, flexible spending accounts and a health savings account, a 401(k) plan, profit sharing plan, and a substantial Paid Time Off (PTO) program.

King & Spalding LLP (K&S) is committed to providing equal employment opportunity to all applicants and employees in full compliance with all state, federal, and local laws prohibiting discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other status protected by applicable law. 

We are proud of our remarkably cohesive culture, which now encompasses more than 2,500 lawyers and business professionals worldwide. We seek to attract and develop the very best talent to work with us.

Jetzt bewerben