Hybrid Remote Client Support Analyst - MSP bei North Country Business Products (NCBP)

Point of Sale Support / Helpdesk Associate (Hybrid)

Location: Plymouth, MN

North Country Business Products is looking for a Point of Sale Support / Helpdesk Associate to join our growing team! In this role, you’ll provide exceptional technical support for our clients by troubleshooting and resolving hardware and software issues—always with a friendly, professional touch. If you’re tech-savvy, solutions-oriented, and ready to be part of a dynamic, employee-owned company, we want to hear from you!

Hybrid schedule available after a probationary period.

Who We Are

We’re a 100% employee-owned technology company. That means every team member is also an owner—sharing in our success and growth. At NCBP, you’re not just an employee, you’re an integral part of a company that values collaboration, accountability, and innovation.

Who You Are

You're a motivated and detail-oriented problem solver with strong organizational skills and the ability to multitask. You work well under pressure and thrive in a team-driven, fast-paced environment. Most importantly, you enjoy helping people and delivering outstanding service.

What You'll Do

• Provide exceptional customer service while resolving technical issues

• Keep clients informed on the status and resolution of their support requests

• Install and configure various software systems including antivirus, POS systems, remote tools, and change of service updates

• Continuously seek to improve support processes and client satisfaction

• Research and analyze internal/external resources to efficiently resolve client concerns

• Maintain clear documentation and logs of all support activities

What We’re Looking For

• Associate degree in a technical field OR equivalent experience in POS, hospitality, grocery, or call center environments preferred

• Proficiency in Microsoft Office and Outlook

• Strong verbal, written, and listening communication skills

• Proven customer service and data entry skills

• Working knowledge of computer software, hardware, and network connectivity is a plus

• Experience in retail, grocery, or hospitality industries is a bonus

Schedule

• 4-day workweek (10-hour shifts) or 5-day workweek (8-hour shifts)

• Weekend availability required

Why Work with Us?

Our success is built on the dedication and ownership of our team. Whether you're just starting out or looking to grow your career, NCBP offers real opportunities and the support to help you succeed.

 Learn more about us at www.ncbpinc.com