Position Summary: This position is responsible for aiding the Member Placement team in the follow- up procedures to successfully convert prospective leads into registered members and background- checked volunteers. She/he is responsible for processing girl and adult volunteer data needed to implement Girl Scouting and ensure quality of information.

Reports to: Member Placement Manager

FLSA Status: Temporary, Full time, Non-exempt

Essential Functions:

• Use Girl Scouts – Arizona Cactus-Pine customer relationship management systems to support data clean up, process membership requirements, and follow up on leads throughout the recruitment, placement, and background check processes.
• Use multiple software systems to navigate between systems to ensure accuracy of
• Manual entries using our CRM system to process memberships and update member accounts.
• Provide exceptional customer service via email, text and phone call.
• Attend various Council and Recruitment events to support the mission of GSACPC.
• Ability to create, run and maintain reports through Salesforce/ Looker to maintain the quality of data for Council wide use.
• Communicate effectively with staff, families, and volunteers with exceptional care.
• Perform other related duties as assigned.

Competencies:

• Ability to handle sensitive data with confidentiality specifically pertaining to background checks and other signed volunteer agreements.
• Ability to communicate effectively with a diverse group of girls, volunteers, and staff.
• Able to project a warm, inviting and trustworthy presence virtually and over the phone.

Required Education and Experience:

• High School diploma with six months database experience; or equivalent combination of education, experience, and training.
• Proficiency in Microsoft Office Suite, email and Internet applications.
• Ability to learn new software as required.
• Salesforce experience or other CRM platforms.
• 3+ years of customer service experience

Additional Eligibility Qualifications: 

• Commitment to the aims and purposes of the Girl Scout movement, including the belief in the importance of volunteer organization in our society.
• Attendance at All Staff Leader Experience meetings and retreats.
• Bilingual (English/Spanish) a plus.

 Physical Demands:

• Must be able to sit at a computer terminal for up to three hours at a time.
• Must have a valid AZ driver's license, insurance, and reliable transportation for daily travel.
• Must have physical ability to lift a minimum of 25 pounds without difficulty.
• Some weekend and nights required.