Hybrid Director - Parts - HOLT Truck Centers bei HOLT Truck Centers

Job Summary:  This position has the primary responsibility over Parts for the organization. As such, this role provides visionary and inspirational leadership, development of the organization’s human resources, management of capital resources, fulfillment of stakeholder needs, oversite of daily operations, and collaborative team building.  Additionally, the Director of Parts is expected to collaborate with all stakeholder groups, to practice on-going self-development initiatives as well as demonstrate and champion alignment with the Core Business Values in their daily work actions.  As part of a group of organizational leaders, this leader shares in a spirit of collaboration to ensure the continued stability and growth over all facets of the organization

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission
• Creates and implements long-term collaborative strategic plan for Parts in order to maintain stability and growth for the company and satisfy the needs of all stakeholder groups
• Evaluates and oversees capital resources (e.g. financial, facilities, tooling inventories) of Parts in order to optimize revenue and meet the balanced needs of all stakeholder groups
• Ensures successful management of daily operational practices (structure, systems, processes) in order to provide Legendary Customer Service
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Expert technical aptitude and understanding of the heavy equipment industry
• Strong knowledge of business accounting principles, budget preparation, and strong business acumen
• Excellent oral and written communication skills
• Interpersonal skills sufficient to engage with vendors, own staff, and corporate executives to exchange information, influence and persuade
• Exceptional skills required in solid problem solving, planning, organization, time management and analysis
• Exceptional organizational, time management, and multi-tasking skills
• Knowledge of Microsoft Office skills to include Excel, Word, and PowerPoint
• Exceptional customer service and relationship building skills; customer retention
• Excellent formal presentation skills before both small and large groups
• Driven and results oriented; business development, KPIs, and market expansion to meet corporate targets
• Ability to work with all levels of personnel within the organization and customer operations

Education and Experience:

• A high school diploma and/or GED is required. Bachelor’s degree in related field preferred.
• 5 or more years of experience in the medium/heavy-duty truck industry.
• 5 or more years experience leading diverse teams and offering a broad range of product offerings required

Supervisory Responsibilities:

This position directs and manages employees within assigned business unit.   Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

• Up to 40% travel required; ability to travel frequently to and from meetings, or other business related events
• Valid Driver’s License

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 30 pounds
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladder
• Be able to safely maneuver and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
• Safety training required; PPE required outside of office/parking lot area

Work Environment:

• This job is generally performed in a professional office environment
• Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity
• Noise level may be loud at times
• Exposure to small quantities of chemicals, steam, high-pressure water, and high speed rotating equipment
• On occasion time spent in confined spaces and high places
• Frequently works at fast pace with unscheduled interruptions

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.