Hybrid Senior Network Copier Installer bei Marco Technologies, LLC

POSITION SUMMARY/OBJECTIVE
The Senior Network Copier Installer is responsible for the delivery, installation, configuration, and end user training of network-connected copiers, printers, and scanners. This role oversees all aspects of installation services, including technical setup, documentation, and coordination with internal teams to ensure seamless implementation and operational efficiency. This position requires weekly travel. Assignments may vary by state, depending on workload and client requirements.

ESSENTIAL FUNCTIONS
▪ Review daily delivery schedules and confirm appointments with clients.
▪ Deliver and install equipment, following established quality standards.
▪ Perform network installations in accordance with company procedures and client specifications.
▪ Connect devices to workstations and servers; install scanning and printer software as required.
▪ Install meter collection software, where applicable.
▪ Conduct functional tests to validate operation prior to leaving the client site.
▪ Troubleshoot installation issues using available resources.
▪ Provide end-user training on device functionality.
▪ Communicate delays to the Installation Coordinator and client when necessary.
▪ Accurately complete documentation, including contracts, leasing forms, and data collection via DocuSign.
▪ Report installation results and client feedback to the Sales Representative.
▪ Maintain and update training materials and technical documents.
▪ Stay informed about supported products, software updates, and installation standards.
▪ Support pre-sales demonstrations and product consultations, if requested.
▪ Rebuild operating systems, update firmware, and configure print controllers as needed.
▪ Occasionally provide helpdesk support.
▪ Achieve a minimum of 80% billable work percentage.
▪ Ensure accurate time reporting and administrative compliance.
▪ Follow safety protocols during transport, equipment handling, and onsite activities.
▪ Attend company meetings and department training sessions.
▪ Assist with warehouse operations and equipment setup, as required.
▪ Submit all post-installation paperwork, including pickup forms and toner records.
▪ Attend required company and departmental meetings.
▪ Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
▪ Perform other related duties as assigned.

QUALIFICATIONS
Education and Experience
▪ Associate degree with a minimum of two years of relevant experience, or an equivalent combination of education and experience.
▪ Previous experience in a training role is preferred.
▪ Familiarity with networking and printing in Macintosh environments is preferred.

Licenses and Certifications
- Valid driver’s license, proof of personal vehicle insurance, and a satisfactory driving record. DOT certification required; must comply with all relevant DOT regulations, including medical and drug screenings.

REQUIRED SKILLS
1. Drive the creation and standardization of SOPs (Standing Operating Procedure) to ensure operational excellence across teams.
2. Lead the design and delivery of training programs that promote consistency and empower team performance.
3. Champion process improvements by leveraging data insights and partnering across functions.
4. Lead complex, high-visibility projects—often first-of-their-kind for the company—requiring strong strategic thinking and cross-functional leadership.
5. Working knowledge of TCP/IP, DNS, SMTP, and other network protocols.
6. Proficiency in Microsoft Office, Outlook, and relevant company/client platforms.
7. Effective communication skills with both technical and non-technical personnel.
8. Ability to collaborate with others while working independently.
9. Cost-effective use of resources.
10. High ethical standards and professionalism.
11. Reliable and timely completion of administrative tasks.
12. Attention to detail and commitment to quality.
13. Ability to meet productivity goals and work within deadlines.
14. Consistent practice of safety procedures and proper equipment handling.
15. Flexibility in response to changes, delays, or challenges.
16. Willingness to follow instructions and complete assigned tasks.

EXPECTED HOURS OF WORK
- Standard Marco work hours are Monday through Friday from 8:00 AM to 5:00 PM. Hours may vary and include nights, weekends, and holidays.

TRAVEL
- Travel nationwide to support key initiatives, training, and collaboration, representing the company  with professionalism and agility. Frequent travel is required via automobile and airplane, occasionally requires overnight stays and includes travel to different client locations.