Hybrid Estimating Support Assistant - PE bei Stark Building Materials UK
Stark Building Materials UK · Bury St Edmunds, Vereinigtes Königreich · Hybrid
- Junior
- Optionales Büro in Bury St Edmunds
Stark a leading building materials distributor in Northern Europe, is looking for an Estimating Support Assistant who is as passionate about great service as we are.
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).
What you'll be doing:
the overall purpose of an Estimating Support Assistant is to provide inbound and outbound telephone support as well as routine administrative tasks, for branches and customers (public & trade) on the use of Project Estimator for their building projects. You will also monitor customer accounts where required.
What will I be doing in the role?
Field telephone calls and emails and ensure they are dealt with efficiently
Complete follow up calls with new and existing customers, providing support and additional services when needed
Resolve customer and colleague queries and concerns via telephone and email
Perform admin duties including updating databases / spreadsheets, notes and records on our in-house systems
Speak to customers and prospective customers; gain reviews, upgrade customers, introduce new services / products
Processing payments
Any other duties considered relevant to the role
What you'll need to have:
Essential
Confident in working in a customer service environment
Good written and verbal communication skills
Confident in Microsoft office particularly Excel, MS Word, Outlook
Excellent telephone manner
Able to manage own workload and work to tight deadlines and prioritise demands
A great team player
Professional, positive, friendly and helpful
Good literacy and numeracy skills
Desirable
Previous experience within an administrative role would be advantageous
Knowledge of the building trade is advantageous
Previous experience using a Customer Database
Why STARK?
We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
What's next…
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
