Hybrid Compliance Audit Assistant bei Gurstel Law Firm, P.C.

GURSTEL LAW FIRM, P.C. – COMPLIANCE AUDIT ASSISTANT

JOB SUMMARY 

The Compliance Department oversees the Firm’s Consumer Compliance Management System (CCMS).

 The ­­­­­­­­­­­­­­­CCMS is how the Firm establishes and manages its compliance responsibilities, including creating internal processes and procedures (P&P) addressing compliance requirements; communicating about compliance responsibilities to employees: working with the Firm’s Executive Leadership and management to ensure that legal requirements are met; and incorporating internal P&Ps into the Firm’s processes.    

 The Compliance program is an independent and objective authority that reviews, promotes, and evaluates regulatory compliance matters within the Firm.  The Compliance Department ensures the Firm and its operations are in compliance with consumer financial protection laws (state and federal), case law, and any other applicable rules and regulations.   

DUTIES AND RESPONSIBILITIES

As a Compliance Audit Assistant, you will be responsible for performing a variety of tasks in support of Compliance Department managers, including but not limited to: 

• Assist in the development of Firm processes and policies for purposes of compliance with applicable laws and client work standards.
• Identify needed Compliance department processes and procedures or updates to current processes and procedures to minimize risk to the Firm and clients.
• Assist with client audits, compliance internal audits, and vendor audits.
• Assist with internal letter template audits and live letter template reviews. 
• Assist with Firm remediations. This includes identifying noncompliance trends that may require remediation, logging and tissuing remediations to Firm departments, tracking remediations to completion in a timely fashion.  
• Work with outside vendors and subcontractors to assist with call reviews. 
• Communicate and respond to client inquiries or requests. 
• Assist with outside vendor system access, including ensuring that vendor employees complete required trainings before obtaining access to the Firm’s system of record. 
• All other duties, as assigned.

QUALIFICATIONS AND SKILLS

• Associate degree is preferred.
• 1 year of previous legal collection experience in a high-volume collection and/or customer service environment is preferred.
• Ability to multitask.
• Have a high level of attention to detail.
• Ability to understand internal processes and systems related to debt collections.
• Competency in Microsoft applications, including Word, Excel, and Outlook
• Familiarity with CLS is a plus.
• Excellent verbal and written communication skills
• In-depth understanding of state and federal consumer protection laws and client requirements/standards
• Strong time management skills
• Self-motivated
• Ability to learn quickly and train others if needed.

COMPETENCIES

• Accountability   20%
• Communication   20%
• Job Knowledge   20%
• Quality  20%
• Sense of Urgency   20%

TRAVEL – This position requires up to 0-5% travel.  Travel excludes local commute. 

COMPENSATION AND BENEFITS 

• Medical, Dental, Vision, STD, LTD, Life, 401k, and Profit Sharing. 
• Paid Time Off (PTO)/ Paid Holidays 

GET TO KNOW US   Gurstel Law Firm, P.C. (hereinafter “Gurstel” or “Firm”) is a multi-state litigation law firm representing creditors in all aspects of the legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Nebraska, Nevada, Utah, Wisconsin and Wyoming. Its practice is focused on the development of attorneys’ litigation skills, strategies and industry knowledge.

CULTURE  At Gurstel, we operate on our Core Values of Doing Right, Achieving Results, and Maintaining our Integrity. We champion diversity and are a very fast-paced, enthusiastic group of people! Success is celebrated and we are looking for people who share those same values with the drive to exceed expectations and think outside the box! Our culture is what makes our Firm a fun and rewarding place to work.

EOE

 Notice To Third Party Agencies:

Gurstel Law Firm, P.C. ( hereinafter “Gurstel”) does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of Gurstel and Gurstel will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.