Hybrid Bilingual Customer Service Rep. bei Merchants Distributors, LLC
Merchants Distributors, LLC · Hickory, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Hickory
Overview
To professionally and efficiently provide assistance to Hispanic customer base.
Potential Schedule
Sunday-7am-2pm
Monday-off
Tuesday-9:30-6:00
Wednesday- 9:30-6:00
Thursday-9:30-6:00
Friday-9:30-6:00
Saturday-off
Responsibilities
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- Answer telephone calls and log all calls in HEAT CRM.
- Must possess bilingual skills to communicate and translate for our international customers.
- Accountable for telemarketing sales to customers including contacting customers to solicit orders.
- Coordinate product delivery, billing, and payment of product sold.
- Develop and maintain sales tracking sheet for product sold.
- Provide support in problem resolution of order questions, billing, and invoicing of product.
- Support Sales/Marketing Department by communicating programs and services for both current and potential customers.
- May be required to perform other tasks as assigned by management.
- Alert appropriate departments on issues or concerns on behalf of customers and follow up with customer with findings and/or solution.
- Key credit request and arrange pick up or credit for product or services.
- Provide clerical support within department.
Qualifications
· Dependable with an excellent attendance record.
· Above average communication skills.
· Must be bilingual.
· Above average knowledge with symbol unit technology.
· Proficient knowledge of EPOS order collection software and processes.
· Above average knowledge to explain MDI statements, invoices, and recaps.
· Proficient knowledge of OnDemand and Visual Info.
· Proficient knowledge of Cisco Agent call center system.
· Above average skills in problem resolution.
· Above average skills to meet deadlines and work in a fast paced environment.
· Proficient in Microsoft Office and ten key.
· Proficient knowledge of HEAT CRM software.
· Demonstrate a sense of urgency in creating customer satisfaction.
· Self-motivated and be able to work without a lot of supervision.
· Must be able to work flexible hours.
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