Hybrid Customer Care Operations Admin bei Renewal By Andersen - SLC

Description

About Renewal by Andersen

Renewal By Andersen is a leading provider of premium window and door replacement solutions. Our team is dedicated to delivering exceptional customer service and providing homeowners with high-quality products designed for lasting performance. We take pride in our brand, and our Customer Care Operations Admin plays a key role in ensuring homeowner satisfaction after installation by conducting follow-up calls, resolving concerns, and encouraging feedback through our installation surveys.

Job Overview

Do you thrive in fast-paced environments and enjoy helping people feel heard and supported? Join us as a Customer Care Operations Admin and help ensure every Renewal By Andersen homeowner has a smooth, satisfying experience after installation.

This full-time role is ideal for someone who’s detail-oriented, personable, and ready to grow. You’ll follow up with homeowners, collect final payments, manage scheduling needs, and collaborate with our operations team to resolve any concerns. You’ll also gain valuable experience in customer service, account management, and operational coordination—skills that are essential in HR, business operations, and beyond.

Position Details

Schedule: Monday through Friday, 9:00 a.m. to 6:00 p.m. 

Pay: $20 to $24 per hour; based on experience.

Position Type: Full-time, benefited, non-exempt, at-will position.

Duties & Responsibilities:

• Connect with homeowners after installation to ensure they’re satisfied and supported 
• Encourage glowing feedback by guiding homeowners through our satisfaction survey process
• Collect final payments with professionalism and accuracy, maintaining clean financial records
• Coordinate service appointments (paint, drywall, stucco, etc.) with clarity and care
• Monitor job site conditions—like weather or access issues—and communicate proactively
• Collaborate with internal teams (installers, technicians, drywallers) to resolve concerns and keep projects running smoothly
• Keep RForce files organized and up to date, closing out jobs with precision
• Share important job details and special requests clearly with both homeowners and crews
• Support install scheduling and assist with day-to-day office operations as needed

Additional responsibilities may be assigned based on event requirements and company needs. 

Qualifications:

• High school diploma or equivalent 
• Strong communication and listening skills
• Ability to multitask and stay calm under pressure
• Excellent time management and attention to detail
• Team-oriented with a positive attitude
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Customer service experience preferred
• Collections experience preferred
• Experience with Salesforce is a plus
• Employment offer contingent on a clean, basic background check

Working & Physical Conditions

• Office-based role with standard business noise levels
• Seated work with occasional movement around the office
• Ability to lift and/or move up to 25 lbs as needed
• Manual dexterity for computer and phone use
• Verbal and written communication required to interpret and respond to customer needs

Benefits:

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• 10k paid group life insurance 
• Life insurance
• 401(k)
• 401(k) matching
• Paid time off

EEO Statement

CHISL, Inc dba Renewal by Andersen - SLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.