Hybrid Guest Services Associate bei Frost Valley YMCA

Description

Front Desk & Guest Support

• Greet and assist guests in person, by phone, and by email with courtesy and professionalism.
• Answer and route incoming calls from the main switchboard.
• Process guest check-ins and check-outs, including payments and key distribution.
• Provide program, lodging, and facility information; respond to guest questions and requests.
• Relay messages and work orders to relevant departments (e.g., housekeeping, maintenance, program staff).
• Maintain a clean, organized, and fully stocked front desk area.
• Follow front desk emergency procedures as needed.
  
  

Reservations & Registration

• Take, process, and update reservations for Frost Valley programs, including retreats, school programs, camp programs, team building, and other special events.
• Enter and maintain accurate data in reservation and registration systems.
• Distribute and collect contracts, registration materials, and other required documents.
• Arrange and confirm transportation bookings when necessary.
• Monitor systems for errors or missing information and take corrective action.
• Support group and family check-in/out processes during busy periods.

Administrative Duties

• Prepare, sort, and distribute mail, faxes, and informational packets
• Compile and distribute guest and camper lists to relevant staff.
• Generate reports from software systems as requested.
• Maintain accurate and organized files, ensuring confidential information is secure.
• Assist with mailings, brochures, and correspondence related to guest services and programs.

Store Operations Support

• Restock shelves and ensure merchandise is neatly displayed.
• Accurately process sales transactions, handle cash, and give correct change.
• Maintain cleanliness and organization in store areas.
• Prepare and ship mail or school orders as directed.
• Assist in inventory checks and merchandise pricing.
  
  

General Expectations

• Develop strong knowledge of Frost Valley’s programs, facilities, and policies to answer guest questions effectively.
• Provide courteous and professional service in all guest and staff interactions.
• Embrace the YMCA’s Character Values.  At Frost Valley YMCA, we are inclusive and diverse, caring and connected, honest and respectful, responsible and accountable
• Perform other duties as assigned

Requirements

• Must be 18 years of age or older.
• High school diploma/GED required; some college coursework preferred.
• Prior customer service or hospitality experience preferred.
• Proficient with Microsoft Office (Word, Excel, Outlook) and able to learn reservation, registration, and point-of-sale software.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The employee must occasionally lift and/or move up to 25-30 pounds
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate
• May require long periods of time sitting.

REASONABLE ACCOMMODATIONS STATEMENT:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

FROST VALLEY IS AN EQUAL OPPORTUNITY EMPLOYER

RATE OF PAY:  $33,280.00 -$37,440.00 (annualized salary,  this position is paid hourly, starting hourly rate based on experience 

DEADLINE TO APPLY: Deadline to apply is September 21, 2025

Exciting Perks and Benefits: Medical/Dental/ Vision insurance effective the 1st of the month, after completing 60 days, biweekly PTO accruals, 56 hours sick time annually, 24 floating holiday hours annually,  free access to onsite gym, free meals during work hours, 403(b) Smart Saving account accessible immediately upon hire, company paid Life Insurance and Long Term Disability, additional voluntary insurance options such as Short Term Disability