Hybrid Enrollment Services Assistant bei Georgia State University

Enrollment Services Assistant

Undergraduate Admissions

This position is primarily responsible for the initial decision review of our undergraduate applications along with subsequent processes to facilitate their enrollment to the university. This role will spend most of its time dedicated to working in the customer relationship management (CRM) tool Slate by Technolutions and Banner the university’s student information system (SIS) and system of record.

WHAT MAKES THE Admissions Department A GREAT PLACE?

·       Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

·       A knowledge-sharing organization that works collaboratively with a variety of partners.

·       Professional development opportunity and mentorship

·       A rapidly growing center within an academic setting

Job Duties/Responsibilities

·       Reviews admission applications and makes a recommended decision based on the admission decision matrix in the CRM

·       Reviews student transcripts and updates school attendance data in the CRM and SIS

·       Enters college transcript coursework into the SIS

·       Verifies test score information in accordance with university policy

·       Resolves issues regarding payments of student application fees

·       Updates student information in both the CRM and SIS

·       Resolves holds on student accounts

·       Supports our campus partners for enrolling student events

·       Provide customer service to campus partners to resolve issues with a student's application

·       Ability to maintain queries/reports in the CRM for file review

·       Other duties as assigned

Special Populations

·       Understanding of University System of Georgia (USG) policy pertaining to Tuition Classification and Lawful Presence and ability to interpret policies appropriately. This role will update the Tuition Classification and Lawful Presence of incoming students.

First-Year

·       Understanding of University System of Georgia (USG) policy pertaining to the Required High School Curriculum (RHSC) and ability to make consistent decisions regarding coursework.

Knowledge, Skills and Abilities

·       Knowledge of office policy and procedures

·       Knowledge of federal, state and USG policy pertaining to undergraduate admission and enrollment

·       At least two (2)/three (3) for Adm Tech years of experience working with a CRM and/or SIS

·       Ability to multi-task, pay attention to detail and exhibit excellent customer service

·       Ability to communicate effectively both verbally and in writing

·       This is a production-based position that requires daily/weekly quotas with minimal errors

Minimum Hiring Qualifications: 

Bachelor's degree; or a combination of education and related experience.

To be fully considered for this position all candidates must submit the following at the time of submission:

· A complete and accurate GSU application, Resume, Cover Letter 

Final candidates must provide three professional references.

#LI-KH1