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Hybrid Association Support Representative-Las Vegas bei Sentrilock LLC

Sentrilock LLC · Las Vegas, Vereinigte Staaten Von Amerika · Hybrid

Jetzt bewerben

Description

The Association Support Representative serves as the on-site customer support providing world class service through effective communication and troubleshooting.


Deliver world class customer service through effective troubleshooting and communication

  • Resolve customer questions and requests to drive positive customer experiences and immediate issue resolution 
  • Provide customer with product and service information
  • Follow up on customer inquiries to ensure satisfaction and issue resolution 
  • Research, communicate and resolve escalated customer issues
  • Escalate unresolved issues to second level of support (CRM and IT)
  • Represent SentriLock brand professionally and positively during customer conversations
  • Follow up and respond to customer questions and serve as an internal liaison to report and resolve customer issues to appropriate internal stakeholders 
  • Communicate and provide regular updates to manager and customer relationship manager on status of customer happiness, unresolved issues or outstanding questions
  • Research and report accurate and detailed information to internal stakeholders to ensure efficient and effective issue resolution


Train on SentriLock product and service

  • Acquire training aids and instructional material from training and/or marketing for customer training sessions 
  • Prepare, test and operate audiovisual equipment for presentation
  • Deliver effective training presentations to new and existing customers to present value, benefits and how to use the SentriLock product and system 
  • Collaborate with customer and internal team to determine training needs
  • Track and monitor customer satisfaction and feedback on training 
  • Recommend continuous improvement approaches to future training


Deliver outstanding association administrative support

  • Monitor and manage product inventory
  • Assist with call tag and lockbox return process
  • Tracking and reporting on association activity 
  • Adhere to customer processes
  • Understand and operate firmware update process


Other duties as assigned

  • Participate in projects assigned by manager 
  • Maintain and follow ISO standards
  • Seek out and complete appropriate training, development and research 
  • Knowledge of department processes
  • Support the mission, principles, and goals of the company

***This is a full time, onsite role based in Las Vegas, NV***

Requirements

  • High School Diploma or Equivalent - Required
  • Associates Degree - Preferred
  • 1+ years SentriLock experience - Preferred
  • 2+ years Customer Service experience - Required
  • 1+ years Basic knowledge of mobile devices - Required
  • 1+ years SentriLock Train The Trainer - Preferred
  • 1+ years Intermediate Excel - Required
  • 3 year commitment on-site to support our customer
  • High energy, positive attitude, engaging personality and able to communicate effectively 
  • Real Estate experience - Preferred
Jetzt bewerben

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