Hybrid Customer Support Inventory Assistant bei Barfield
Barfield · Atlanta, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Atlanta
Join Barfield and Become a Part of the Adventure!
If you are a talented Customer Support Inventory Assistant interested in working in the exciting field of aviation, Barfield wants you!
Barfield is more than just a prestigious name in the industry : it is subsidiary of Air France Industries KLM Engineering
We are looking to hire a dedicated Customer Support Inventory Assistant to join our team and support our Customer Service department.
We offer a comprehensive total compensation and benefits package. For more information about us, please visit our website at www.barfieldinc.com
Reports to: Customer Service Director
FSLA- Full Time, Non-Exempt
Summary:
The Customer Support Inventory Assistant is an in office position which is responsible for providing quality and efficient customer service to Internal/External customers. Also, providing inventory support to the Customer Support department. The position is solely responsible for assisting the overall customer service department as required.
Duties and Responsibilities:
- Transcribe teardown report from Work Orders received from Production
- Check teardown findings and verify accuracy with the shop, correct it if description does not support an over-and-above quote or customer requires a different approach.
- Review teardown findings, assess whether the parts are clearly marked with the correct Over and Above coding within the Parts Management Tab of the WO.
- Check internal Quantum Database for contract terms and price conditions:
- Coordinate with production, QA, ENG and customer support in case of over-and-above cases, warranty cases, WO’s needing ENG reports, reliability improvement and any customer issues and requests.
- Prepare WO’s and move to appropriate step:
- Confirm parts availability or alternate options depending on customer and contract conditions.
- Analyze NNWT/CID cases, try to find them and rephrase them with shop feedback.
- Collect Images from shop adding to WO documents for units Over and Above or CID, when missing.
- Coordinate with Pricing Team on any discrepancies found within the billing group.
- Answer RFQ’s and RFP’s received via email, websites and customer support.
- Works directly with receiving department on clearing outstanding customer discrepancies
- Check FMV/ new price of end unit to assess value vs. contract price (flat rate, agreed price, PBH, etc).
- Research end units on the market through ILS and other platforms when required.
- Will provide oversight on the accuracy of stocked parts for customer support.
- Consistent monitoring of stocked parts to ensure stock availability.
- Ensure trace paperwork is available for stocked parts
- Ensure units on PBH program are properly processed.
- Create purchase orders at the request of customer support.
- Effectively communicating with customer support to ensure all orders are accurate and advise of back orders.
- Process sales orders at the request of customer support.
- Manage exchanges provided to customers ensuring the exchange is closed in Quantum and Dashboard.
Required Skills/Competencies/Qualifications:
- 3 years of experience in the aviation MRO industry preferred
- Works well within team environment
- Self-motivated and self-directed.
- Demonstrates strong interpersonal skills with focus on collaboration, co-operation and communication.
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person.
- Must have above average computer, data and sales analysis skills, especially with Microsoft Excel and basic Access. Knowledge of Quantum ERP a plus.
- Ability to multitask
- Ability to work flexible schedule.
- Ability to communicate clearly and establish good working relations with other departments such as Engineering, Production, Procurement, Customer Support and Shipping.
- Candidate must have good analytical/numerical skills. Attention to detail is a must.
Barfield is an equal opportunity employer.
Equal Employment Opportunity is the Law. This law requires Barfield to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights
As a Federal Contractor, Barfield is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.