Hybrid Customer Support Inventory Assistant na Barfield

Join Barfield and Become a Part of the Adventure!

If you are a talented Customer Support Inventory Assistant interested in working in the exciting field of aviation, Barfield wants you!

Barfield is more than just a prestigious name in the industry : it is subsidiary of Air France Industries KLM Engineering 

We are looking to hire a dedicated  Customer Support Inventory Assistant to join our team and support our Customer Service department.

We offer a comprehensive total compensation and benefits package. For more information about us, please visit our website at www.barfieldinc.com

Reports to:   Customer Service Director

FSLA-           Full Time, Non-Exempt

Summary:  

The Customer Support Inventory Assistant is an in office position which is responsible for providing quality and efficient customer service to Internal/External customers. Also, providing inventory support to the Customer Support department. The position is solely responsible for assisting the overall customer service department as required.

Duties and Responsibilities: 

• Transcribe teardown report from Work Orders received from Production 
  1. Check teardown findings and verify accuracy with the shop, correct it if description does not support an over-and-above quote or customer requires a different approach. 
  2. Review teardown findings, assess whether the parts are clearly marked with the correct Over and Above coding within the Parts Management Tab of the WO.  

• Check internal Quantum Database for contract terms and price conditions: 
  1. Coordinate with production, QA, ENG and customer support in case of over-and-above cases, warranty cases, WO’s needing ENG reports, reliability improvement and any customer issues and requests. 

• Prepare WO’s and move to appropriate step:
  1. Confirm parts availability or alternate options depending on customer and contract conditions.
  2. Analyze NNWT/CID cases, try to find them and rephrase them with shop feedback. 
  3. Collect Images from shop adding to WO documents for units Over and Above or CID, when missing.
• Coordinate with Pricing Team on any discrepancies found within the billing group. 
• Answer RFQ’s and RFP’s received via email, websites and customer support. 
• Works directly with receiving department on clearing outstanding customer discrepancies 
• Check FMV/ new price of end unit to assess value vs. contract price (flat rate, agreed price, PBH, etc).
• Research end units on the market through ILS and other platforms when required.
• Will provide oversight on the accuracy of stocked parts for customer support. 
• Consistent monitoring of stocked parts to ensure stock availability. 
• Ensure trace paperwork is available for stocked parts 
• Ensure units on PBH program are properly processed. 
• Create purchase orders at the request of customer support.
• Effectively communicating with customer support to ensure all orders are accurate and advise of back orders.
• Process sales orders at the request of customer support.
• Manage exchanges provided to customers ensuring the exchange is closed in Quantum and Dashboard. 

Required Skills/Competencies/Qualifications:

• 3 years of experience in the aviation MRO industry preferred 

• Works well within team environment

• Self-motivated and self-directed.  
• Demonstrates strong interpersonal skills with focus on collaboration, co-operation and communication.
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person.

• Must have above average computer, data and sales analysis skills, especially with Microsoft Excel and basic Access. Knowledge of Quantum ERP a plus.

• Ability to multitask 
• Ability to work flexible schedule.
• Ability to communicate clearly and establish good working relations with other departments such as Engineering, Production, Procurement, Customer Support and Shipping. 
• Candidate must have good analytical/numerical skills. Attention to detail is a must. 

Barfield is an equal opportunity employer.

Equal Employment Opportunity is the Law. This law requires Barfield to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights

As a Federal Contractor, Barfield is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.