Hybrid Market Manager - Omaha / Onsite bei Security National Bank

Established in 1964 in Omaha, Nebraska, our family-owned financial institution's vision is to be the best in class in meeting the evolving financial needs of our customers. Our extensive history and family-owned legacy give us a deep and genuine understanding of how to serve and treat our customers. We offer a holistic financial approach with solutions for personal, business and wealth in three markets: Iowa, Nebraska and Texas.

As a community bank, we value long-term partnerships built on trust and integrity. As an employer, we take pride in building meaningful relationships and celebrating the unique differences that define each team member; it's what makes us a stronger unit. It's one of the many reasons why creating a strong culture of empowerment, support, and opportunity is an ongoing focus.

JOB SUMMARY

This position is responsible for leading a team of service professionals within a defined district of branch offices within the Branch Delivery network: providing branch management with leadership, coaching and direction in the areas of identifying needs, services, customer concerns, operations, human resources, business development, and community involvement. This role reinforces the Bank's mission, vision and values and ensures the desired results are achieved by serving as a culture agent, motivating employees to achieve higher standards and promote a commitment to excellence in identifying needs, services, knowledge/training and technology driven products and processes.

ESSENTIAL FUNCTIONS

Leadership of Team (30%)

• Hires, develops, and promotes based on performance and commitment to excellence (driving results).   
• Conducts consistent Team Huddles (Weekly) and 1:1s with direct reports.
• Evaluates performance on a continual basis, providing coaching as needed.
• Performs quality quarterly evaluation of Branch Managers performance (QRs).

Development of Team (30%)

• Continually evaluates employee engagement by interacting with branch teams and nurturing a positive environment.  
• Designs, implements, and coaches to individual development plans while empowering Branch Managers to do the same for their direct team (career pathing).
• Expects and inspects “ownership” from Branch Managers in regard to leadership of people, management of client experience, and management of an operationally sound branch.

Management of Client Experience (20%)

• Conducts consistent Stakeholders Meetings (Monthly).
• Empowers Branch Managers to coach to established KPIs (Loans, DDA, SAV, Partner Referral, etc.) at branch level while holding Branch Managers accountable for said team goals.
• Promotes and observes client experience culture, ensure teammates demonstrate ability to effectively identify client needs.

Management of Operationally Sound Market (20%) 

• Ensures that bank policies and standard operating procedures are consistently and uniformly followed at all branches.
• Reviews and evaluates regular reports of individual and branch activities; if performance gaps exist, addresses and ensures sustainable progress going forward.
• Identifies operational inefficiencies and problems, focusing on issues that impact service, and follow through with resolution.
• Manages to income/expense and operational KPI (Charge-Off, Waivers, Fee Income, Salary Expense, etc.) (Operational Expense).
• Collaborates with Branch Managers to develop and execute business/marketing strategies and programs targeted to institutional, business and consumer clients
• Ensures respective branch facilities are well maintained and esthetically inviting to clients and prospects.       

Performs other duties as required and assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Strong knowledge and understanding of federal, state and other banking regulations
• Strong knowledge and understanding of businesses and small business banking products including lending, deposits and investment areas
• Strong relationship building/outside business development and small business credit/underwriting skills
• Ability to develop marketing strategies and successfully create and execute marketing programs targeted to institutional, business and consumer clients
• Ability to and skills in building strong personal networks with team members, customers and community; values diversity in people and viewpoints; breaks down silos and builds trust across business units; leverages the knowledge and skills of others
• Proven self- starter that can effectively prioritize and adapt to change; flexibility skills
• Strong aptitude for effective problem-solving, project management, and leadership skills
• Ability to coach, inspire, develop and lead a team to achieve results
• Exceptional skills in creating business and marketing plans and introduce various promotional marketing tools
• Possesses superior  skills in written, verbal and presentation communication
• Strong proficiency in basic computer applications such as Microsoft Word, PowerPoint and Excel
• Ability to maintain regular and reliable attendance
• Ability to possess a valid driver’s license and have clean driving record in order to operate a company vehicle or conduct essential functions of the job
• Ability to successfully register with the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT) within a 90-day timeframe after date of hire
• Ability to travel 50% of the time to visit assigned branches, attend client/bank meetings, events, conferences, etc.
• Ability to work Saturday mornings as required

EDUCATION* 

• Minimum of a Bachelor’s degree in marketing, business administration, communications studies or a related field required
• Master’s degree in Business Administration (MBA) preferred

EXPERIENCE*

• Minimum of 5-7 years of experience managing a branch or department in the financial service industry of similar scope preferably with business development responsibilities: business banking, mortgage or wealth management required
• Previous experience managing a portfolio with loans and deposits of $30MM or greater required
• Active involvement in local community organizations strongly preferred

*Equivalent education and experience will be considered

AFFIRMATIVE ACTION
Security National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.