Hybrid Contractor Support Specialist bei Watercress Financial Group LLC

Description

JOB SUMMARY

The Contractor Support Specialist is responsible for delivering an excellent experience for all home improvement contractors by leveraging in-depth knowledge of company products and services, and by communicating effectively with both contractors and internal teams. This role requires a proactive, solutions-oriented approach and collaboration across the contractor service team and other departments.

RESPONSIBILITIES

• Build and maintain strong relationships with home improvement contractors through friendly, efficient, and high-quality support and training.
• Assist home improvement contractors with understanding and utilizing our financial products and payment solutions.
• Collaborate closely with the Sales and Marketing teams to ensure home improvement contractor-facing solutions and updates are communicated accurately and timely.
• Track all communications, activities, and action items within Salesforce CRM and other proprietary systems.
• Directly manage the setup and credentialing of new home improvement contractor accounts, and service existing accounts by assisting with updates, profile changes, and other ongoing maintenance needs.
• Maintain superior customer service performance with limited supervision in a fast-paced environment.
• Complete additional tasks and projects as assigned.

QUALIFICATIONS

• Associate's or Bachelor’s degree in a related field preferred; a combination of education and relevant experience may be considered.
• Minimum of one year of experience in the financial services, banking, or call center industries preferred.

KNOWLEDGE AND SKILLS

• Experience in a customer support or call center environment preferred.
• Working knowledge of the financial services and/or credit industry preferred.
• Demonstrated commitment to excellent customer service.
• Strong verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Ability to maintain integrity, professionalism, and confidentiality.
• Strong time management and organizational skills, with the ability to manage multiple priorities under tight deadlines.
• Ability to work independently as well as collaboratively within a team.
• Proficiency with Microsoft Office Suite and ability to quickly learn new systems and software applications.
• Close attention to detail and the ability to follow step-by-step processes with precision and consistency.

DETAILS

• Flexible scheduling options, including a hybrid work schedule
• Weekend shifts are fully remote (Weekends are not required but applicants who have weekend availability will be given priority)
• $23.50 per hour plus up to 7.5% of annual salary paid out on a monthly basis, based upon performance, after the first 90 days of employment