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Hybrid Concierge, Meeting Services - Catering and Conference Services bei Resorts World Las Vegas

Resorts World Las Vegas · Las Vegas, Vereinigte Staaten Von Amerika · Hybrid

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Overview:

Summary Statement: 

 

The Meetings Concierge serves as the primary ambassador for our in-house convention guests. They are responsible for anticipating and fulfilling the guest’s needs during the tenure of the convention program. The Meeting Concierge assists with the pre-arrival experience, onsite program management, successful conclusion of the program and client departure.

Job Duties:

Primary Job Duties: – Includes but is not limited to:

  • Assist Catering & Convention Services Manager with in-house clients/groups.
  • Physically inspect all meeting rooms to ensure they are set in accordance to the Event Order.
  • Conduct Pre and Post-show walkthroughs with the client and CSM to ensure the condition of the convention space.
  • Monitor breaks and refresh schedules ensuring all services are executed in a timely manner and in accordance with the client’s expectations.
  • Work with support departments on furniture movement requests and ensure that all furniture is set according to standard on a daily basis.
  • Collaborate and communicate effectively with various resort departments to ensure guest’s exceptions are exceeded.
  • Review daily postings to ensure posted information is correct.
  • Assist with room set diagrams and collaborate with banquet setup department to ensure rooms are set according to specifications.
  • Create and distribute meeting room keys to clients and ensure keys are returned upon completion of program. Charge client accordingly for missing keys.
  • Assist with the preparation and opening of meeting room spaces and ensure that spaces are secured when not in use.
  • Be proactive and attentive in anticipating guest’s needs and plan for potential scenarios that could impact the integrity of the event.
  • Attend all Pre and Post Convention meetings and be able to speak to their role and responsibilities.
  • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Perform other job-related duties as requested.
Qualifications:

Qualifications: Includes but is not limited to:

  • Working knowledge of automated Sales and Catering systems.
  • Working knowledge of meeting room capacities, banquet set-up and any other pertinent details.
  • Ability to work varied shifts, including nights, weekends and holidays.
  • Ability to effectively communicate in English.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
  • Ability to work varied shifts, including nights, weekends and holidays.
  • At least 18 years of age.

 

Preferred

  • Working knowledge of Delphi and Social Tables.
  • Associate degree or experience in a related field.
  • Previous experience working in a large, luxury resort setting.

 

Minimum Education and Experience:

  • At least two years of experience in Hotel Operations, Customer Service, Convention Services, or Event Management.
  • High School Diploma.

 

Preferred:

  • 1 year experience in a luxury resort or conference facility.

 

Certificates, Licenses, Regulations:

  • Proof of eligibility to work in the United States.
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