Hybrid Concierge, Meeting Services - Catering and Conference Services bei Resorts World Las Vegas
Resorts World Las Vegas · Las Vegas, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Las Vegas
Summary Statement:
The Meetings Concierge serves as the primary ambassador for our in-house convention guests. They are responsible for anticipating and fulfilling the guest’s needs during the tenure of the convention program. The Meeting Concierge assists with the pre-arrival experience, onsite program management, successful conclusion of the program and client departure.
Job Duties:Primary Job Duties: – Includes but is not limited to:
- Assist Catering & Convention Services Manager with in-house clients/groups.
- Physically inspect all meeting rooms to ensure they are set in accordance to the Event Order.
- Conduct Pre and Post-show walkthroughs with the client and CSM to ensure the condition of the convention space.
- Monitor breaks and refresh schedules ensuring all services are executed in a timely manner and in accordance with the client’s expectations.
- Work with support departments on furniture movement requests and ensure that all furniture is set according to standard on a daily basis.
- Collaborate and communicate effectively with various resort departments to ensure guest’s exceptions are exceeded.
- Review daily postings to ensure posted information is correct.
- Assist with room set diagrams and collaborate with banquet setup department to ensure rooms are set according to specifications.
- Create and distribute meeting room keys to clients and ensure keys are returned upon completion of program. Charge client accordingly for missing keys.
- Assist with the preparation and opening of meeting room spaces and ensure that spaces are secured when not in use.
- Be proactive and attentive in anticipating guest’s needs and plan for potential scenarios that could impact the integrity of the event.
- Attend all Pre and Post Convention meetings and be able to speak to their role and responsibilities.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.
Qualifications: Includes but is not limited to:
- Working knowledge of automated Sales and Catering systems.
- Working knowledge of meeting room capacities, banquet set-up and any other pertinent details.
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Ability to work varied shifts, including nights, weekends and holidays.
- At least 18 years of age.
Preferred:
- Working knowledge of Delphi and Social Tables.
- Associate degree or experience in a related field.
- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:
- At least two years of experience in Hotel Operations, Customer Service, Convention Services, or Event Management.
- High School Diploma.
Preferred:
- 1 year experience in a luxury resort or conference facility.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.