Hybrid Supervisor, Floor - Table Games bei Resorts World Las Vegas

Summary Statement:

The Table Games Floor Supervisor is responsible for front line guest service in table games. This includes welcoming the gaming guests to Resorts World, monitoring guest gaming play, assisting guests with various needs and supporting efforts to promote game play. Key responsibility is to provide outstanding guest service and contribute to the guest experience.

Primary Job Duties: – Includes but is not limited to:

• Promotes exemplary guest service by demonstrating full knowledge of games in play, special events/activities, casino promotions and operational information.
• Support close floor surveillance over assigned area to detect any irregularities on the part of players or established procedures.
• Maintains relevant knowledge of industry through continuing education and training.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Ability to successfully mentor a team.
• Ability to learn various gaming rating and tracking systems.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to effectively communicate in English.
• Ability to obtain and maintain full knowledge and understanding of company and departmental rules, regulations, policies, and procedures.

Preferred: 

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of five years of gaming casino operations experience.
• Minimum of three years of gaming casino leadership/supervisory experience.
• Must be proficient in at least three major casino table games, such as Roulette, Craps, Blackjack and Baccarat.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration