Hybrid Veterinary Services Customer Service Representative (Temporary) bei City of Seattle, WA

About the Department

The Seattle Animal Shelter (SAS) is seeking a motivated, professional, and dedicated individual to join our team as a Veterinary Services Customer Service Representative on the Veterinary Services team.

The Seattle Animal Shelter promotes public safety and animal welfare by enforcing Seattle's laws regarding animals, provides animal sheltering and adoption programs, and manages a veterinary services program. This position will have duties assisting both the surgery clinic and the shelter medicine program.

This is a non-benefit temporary assignment expected to last up to six months.

ABOUT US

FAS is often the public's first interaction with the City of Seattle, operating as a customer-focused front door that assists with everything from paying utilities or reporting a pothole to requesting public information or even adopting a new pet.

The 500-plus employees of FAS span across 10 divisions and work behind-the-scenes providing critical functions, like managing 120 City facilities—including police and fire stations—overseeing the City's neighborhood customer service centers and Customer Service Bureau and making sure minority-owned businesses can equitably compete for City contracts. No matter the need, FAS is here—at your service.

Position Duties

• Answer high volume telephone calls and assist walk-in customers and foster parents by providing information regarding surgery services, vaccinations, microchipping, medical and home care instructions, and medication dispensing; make referrals to other organizations as necessary.
• Receive and process requests for scheduling and manage the veterinary appointment calendar.
• Create routine correspondence including letters, reports, and emails.
• Sort and distribute incoming and outgoing US mail, email, and voicemail.
• Completedataentryofstatisticsandinformationfromsurgeryandprocedurereports.
• Assist with research, coordination, and response to Public Disclosure requests.
• Establishandmaintainfilesystem;send,receive,andstoremedicalrecordsandimages.
• Issuepetlicenses,includingprocessingpaymentsandassistingwithrenewals.
• Process and prepare daily cash transactions and deposits.

Minimum Qualifications

Minimum Qualifications:

One (1) year of administrative experience involving customer service with public contact.

(Or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class.)

The most successful candidates will possess the following:

• Prior experience working in a veterinary clinic or animal shelter front desk/reception, working with animals, or providing administrative support at an animal business for at least one year.
• Prior experience as a veterinary assistant or animal care support staff.
• Commitment to excellent customer service and strong organizational skills.
• Excellent written and verbal communication.
• Knowledge of Microsoft Word and Excel.
• Ability to interpret and apply City ordinance and rules.
• Ability to work with and respond to general public including angry or hostile customers.
• Experience with appointment scheduling software such as Clinic HQ.
• Familiarity with Idexx VetConnectPlus and digital radiograph imaging software.
• Current Medical Clerk license from Washington State.
• Prior cashier/register experience.
• Experience with PetPoint and Petriage.

Work Environment:

• The work is performed in a building that shelters animals and is often in a busy and noisy environment.
• Must be able to work near animals.
• Must be able to work weekends, evenings, and holidays regularly and consistently.

Other Qualifications

This position is classified as a Customer Service Representative. It is Civil Service represented, FLSA non-exempt and is eligible for overtime. The full range of this step-progression position is $32.31 - $36.17 per hour. Under the City’s Personnel Rules, all non-benefitted temporary assignments begin compensation at step 1. Employees receive premium pay in lieu of benefits for the first 1,040 hours of the assignment; once benefit eligible, premium pay ends and salary advances to step 2 of the range.

Application Process
Applications are reviewed after the posting closes. You must submit the following items to be considered for this position no later than 4:00pm Pacific Time on the scheduled closed date.

1. Completed NEOGOV online application.
2. Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
3. Current resume indicating relevant experience, knowledge, skills, and education.

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state “see my resume” or “see my personnel file” are considered incomplete and will not be accepted.

PLEASE NOTE: This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Background Check: Applicants must successfully pass a background check, which will be conducted in accordance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation.

Why work at the City of Seattle?
The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.
 
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans

Who May Apply: The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences.

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