Hybrid Customer Service Representative bei Fire Fighter Sales & Service Co.

Description

Rated One of the Top Workplaces in the Greater Pittsburgh Area 2021-2023

Job Summary: The Service Coordinator serves customers by scheduling/dispatching service technicians and resolving customer issues.

Essential Duties and Responsibilities: The following list is intended to describe the general nature and level of work performed by employees in this classification.  It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.  The employer reserves the right to change or assign other duties to this position.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Evaluate and organize routes for the service technicians
• Schedule service technicians and customer follow-up
• Effectively communicate with a variety of customers and employees
• Review daily the service technicians’ activities, prepare reports and complete customer surveys
• Identify and resolve customer problems
• Accomplish customer service and organization mission by completing related results as needed

Qualifications

Job Requirements & Skills:

• High school Diploma or equivalent required
• 1-3 years of experience in scheduling or routing service technicians, drivers, or product deliveries.
• 1-3 years of proven customer service experience, demonstrating strong interpersonal skills.
• Proficiency in Microsoft Office, especially Word and Excel (word processing and spreadsheets).
• Highly organized with excellent attention to detail.
• Strong verbal and written communication skills for effective interaction with customers and team members.
• Solid problem recognition and solving abilities.
• Ability to multi-task and prioritize in a fast-paced environment.
• Demonstrated good work history, including reliable attendance and strong work ethic.
• Self-motivated and able to work well both independently and as part of a team.

Work Environment & Physical Requirements

• Standard daylight shift, Monday through Friday.
• Work is primarily performed in an office environment with typical business equipment.
• Must be able to sit, stand, and use a computer for extended periods.
• Occasional phone and in-person communication with customers and technicians are required.

Compensation & Benefits:

• Medical, dental, and vision insurance plans.
• Company-paid life insurance and long-term disability insurance
• Optional supplemental benefits
• Paid time off (PTO) available during your first year of employment.
• Seven (7) paid holidays annually.
• 401K Plan with Safe Harbor Match, including both traditional and Roth options.
• Business casual office environment
• Employee referral program with rewards for recommending qualified candidates.

-Direct Applicants Only - No Third-Party Recruiters-

Fire Fighter Sales and Service Co. is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, marital status, family responsibilities, pregnancy, genetic information, veteran, or military status.